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Can I have the progress reset to level 1 for my account?
Ok, Thank you!
Hi and Welcome to the King Community
If you want to go back to the beginning and start the adventure all over again, you have a couple of options: The easiest option is to scroll all the way back to the beginning of the map and just replay those earlier levels – this way if you get stuck on a level you can always just skip it and carry on regardless!The second option is the most final – contact our Customer Care team who will be able to manually erase all of your account’s progress. This option will depend on which King game you are playing, as some games cannot be reset. It's also worth noting that for this option - there’s no going back!
If you want to go back to the beginning and start the adventure all over again, you have a couple of options:
The easiest option is to scroll all the way back to the beginning of the map and just replay those earlier levels – this way if you get stuck on a level you can always just skip it and carry on regardless!
The second option is the most final – contact our Customer Care team who will be able to manually erase all of your account’s progress. This option will depend on which King game you are playing, as some games cannot be reset. It's also worth noting that for this option - there’s no going back!
or Please email Player Support Team in your game.
You can also email them from here:
Hi there! I understand that you wish to start your candy journey over from scratch? For this the Studio recommends that you create a new account as resetting your progress can cause various technical issues with the game.
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The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
Help
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
I need to speak to someone about 2cdays of not receiving 1.99 what I purchased 20 minutes free playb
I lost a couple of levels I should have won because of an ad for a forex thing that doesn't work properly!!
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
