Issue with Progress Transfer - Candy Crush Saga (iPhone to Honor 400)

tiennv2

Dear King Games Support Team,

I am writing to report an issue I encountered while transferring my Candy Crush Saga game progress from my iPhone to a new Honor 400 phone. Previously, I had linked the game to my Facebook account to ensure my progress would be synchronized. However, after logging in on the new device, all of my game progress has vanished, and the game has restarted from the beginning.

I confirm that I used the exact same Facebook account that was linked to the game on my iPhone. I kindly request that your support team investigate this matter and help me restore my original game progress.

Account Information:

• Facebook Account Name: Hien Phan

• Player ID: 16040221066

• Old Device: iPhone 11

• New Device: Honor 400

Thank you very much for your time and assistance. I look forward to your prompt response.

Sincerely,

Nguyen

blob:https://community.king.com/e3ed9361-e06f-4bcd-a46d-9b3de087863c blob:https://community.king.com/f2d167a8-1f6d-4270-8129-9fcddf406f32 blob:https://community.king.com/fbd04c95-5a5d-47d0-8e93-03edd7c082f5

QueenB

https://community.king.com/en/candy-crush-saga/discussion/513711/issue-with-progress-transfer-candy-crush-saga-iphone-to-honor-400

Hi there 👋

Thanks for sharing all these details, it really helps.

Before we check anything else, could you please share a screenshot of your game map on your new device? (the screenshots you had attached did not make it).
I’d just need to see your avatar on the Saga map, so we can confirm which level the game is currently showing for you.

According to our system, your progress was successfully backed up (around level 18 494), so in theory it should sync correctly once everything is logged in with the right account. The screenshot will help us understand what the game is displaying on your side so we can guide you further.

Looking forward to your update 😊

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support Team so they can take a look in your game.

You can also email them from here:

https://soporto.king.com/contact