How to get progress recovered on my version

MagicianDEV

So, I mostly used to play candy crush with a not updated 2018-2019 version since I really liked those. Well, recently (I don't remember exactly when), I got back to the game and I cannot link King and Facebook accounts, use the booster roulette and other important things. So then I tried the latest version and those features seem to work there, but not on my preferred version. The issue is, without King and Facebook support, I cannot restart at my current level and have to play from level 1 (something which I won't do). Can anyone help me recover my progress on that version?

christinewupp

King do not support such old versions of the game any more so I very much doubt that there is anything you can do. The old game is gone and can no longer be played. Player Support might be able to retrieve your level progress and give you that level number back, but it would be in the current update, which is completely and utterly different from the 2019 version. All the levels and events have changed.

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support Team so they can take a look in your game.

You can also email them from here:

https://soporto.king.com/contact