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I Purchase coins but not give coins
There is no "contact us" at the Help centre. We now see Kingsley the friendly chat bot.
Hi there 👋 Sorry to hear the coins didn’t show up, that’s definitely frustrating.
Just to understand the situation a bit better, were these coins purchased with real money or were they part of a reward from an event?
If it was a real-money purchase, sometimes the game just needs a quick refresh. Could you try:
If nothing changes, the best next step is to reach out to Player Support directly from inside the game so they can look up the transaction:
Go to Settings → Help Center → Purchases Scroll down and select Contact Us to send them your details.
Let me know what kind of purchase it was, and I’m happy to guide you further!
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Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
