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I Purchase coins but not give coins
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There is no "contact us" at the Help centre. We now see Kingsley the friendly chat bot.
Hi there 👋 Sorry to hear the coins didn’t show up, that’s definitely frustrating.
Just to understand the situation a bit better, were these coins purchased with real money or were they part of a reward from an event?
If it was a real-money purchase, sometimes the game just needs a quick refresh. Could you try:
If nothing changes, the best next step is to reach out to Player Support directly from inside the game so they can look up the transaction:
Go to Settings → Help Center → Purchases Scroll down and select Contact Us to send them your details.
Let me know what kind of purchase it was, and I’m happy to guide you further!
