Inventory items are lost after i reinstall the game

aneesh9922

My candy crush saga getting much lag on my phone then i decided to uninstall the and reinstall the but after that i log in my all inventory items and my booster are gone

MountainMom

Hello @aneesh9922, Boosters are stored on your device. Consequently, when you uninstall the game your boosters are lost. This is in contrast to your game progress and gold bars, which are stored on your playing platform (e.g., King, Facebook).

Have you tried our standard troubleshooting tips? They might reduce the "lag" you are experiencing in your game and maximize the chances of the game running more smoothly for you:

• Internet: Ensure you have a strong and stable Internet connection.
• Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
• Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
• Cache: Clear your game cache. Do NOT clear your game data -- that is where your boosters are stored.
• Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

MountainMom

Hello @aneesh9922, Boosters are stored on your device. Consequently, when you uninstall the game your boosters are lost. This is in contrast to your game progress and gold bars, which are stored on your playing platform (e.g., King, Facebook).

Have you tried our standard troubleshooting tips? They might reduce the "lag" you are experiencing in your game and maximize the chances of the game running more smoothly for you:

• Internet: Ensure you have a strong and stable Internet connection.
• Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
• Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
• Cache: Clear your game cache. Do NOT clear your game data -- that is where your boosters are stored.
• Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.