Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Inventory/Boosters Lost - (Edited by CM: Under investigation)!

My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!

Accepted answers

QueenB

New Update!

A quick heads up that the team has pushed a fix to stop this issue from happening again. So from this point on, your boosters and items should stay safe.

If you were already affected earlier today and things disappeared, please let us know your game ID. It also helps if you remember roughly when it happened. I’m gathering all cases so the team can review everything properly on Monday.

Thank you again for your patience and for flagging this so quickly. We know how frustrating this has been and we really appreciate everyone hanging in there while we sort it out.

Here’s how to find it:👉 How to find your Game ID

Alienscar

I can categorically say that this issue has nothing to do with having a good internet connection @QueenB and the issue is all to do with the introduction of Candy Unwrapped.

I just opened my game and the video tried to start but instead it 'hung' for awhile. When it finally loaded I have lost all of my boosters and my map

Boosters before today

Boosters today

Map screen

QueenB

Hi everyone,

We’re aware that some players have suddenly lost their boosters, and we know how upsetting that is. The team is already investigating the issue.

This may happen in the latest game version (1.317.x), especially if the game is restarted without an internet connection. We’re still investigating but we wanted to share this as early as possible so you don’t feel left in the dark.

While we work on the fix, a few things that may help avoid the issue:

Keep the game connected to the internet when opening or restarting it
Avoid reinstalling the game or switching devices for now
Don’t log out of the game until we share another update

If this already happened to you, hang in there until we have an update

Thanks for your patience 🙏

All comments

Sevgidursun

Hello, I updated the game today and my inventory is empty right now. Can you please help me?

QueenB

New Update!

A quick heads up that the team has pushed a fix to stop this issue from happening again. So from this point on, your boosters and items should stay safe.

Thank you again for your patience and for flagging this so quickly. We know how frustrating this has been and we really appreciate everyone hanging in there while we sort it out.

Here’s how to find it:👉 How to find your Game ID

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3444926#Comment_3444926

This is super helpful and thanks for sharing!

The good news is that the studio has found the issue and a fix has been sent so you should not have to go through this again.

Keep an eye in your game!

Alienscar

I can categorically say that this issue has nothing to do with having a good internet connection @QueenB and the issue is all to do with the introduction of Candy Unwrapped.

I just opened my game and the video tried to start but instead it 'hung' for awhile. When it finally loaded I have lost all of my boosters and my map

Boosters before today

Boosters today

Map screen

QueenB

Hi everyone,

We’re aware that some players have suddenly lost their boosters, and we know how upsetting that is. The team is already investigating the issue.

While we work on the fix, a few things that may help avoid the issue:

Keep the game connected to the internet when opening or restarting it
Avoid reinstalling the game or switching devices for now
Don’t log out of the game until we share another update

If this already happened to you, hang in there until we have an update

Thanks for your patience 🙏

QueenB

https://community.king.com/en/candy-crush-saga/discussion/578657/lost-boosters

Hi there, thanks for letting us know and I’m really sorry this happened, losing boosters out of the blue is incredibly frustrating.

To understand what went on and see what can be done, could you share a few details with me?

1. Your Game ID
If you’re not sure where to find it: How to find your Game ID

2. Your game app version
(You can check this in your app store under Candy Crush Saga → Version.)

3. What happened right before the boosters disappeared?
For example:
• Did the app update recently?
• Did the phone restart or run out of battery?
• Did you reinstall the game?
• Did you switch devices or log in/out?

4. Are your gold bars still there?
These are stored differently, so this helps us pinpoint what type of loss it is.

Once I have this info, I can take a closer look and guide you from there.

Shauna55

I have noticed the same thing going on lately, has anyone noticed when you confusing for more life’s after one or 2 lives used it says “ your on your last life”!!! I had to make sure ai wasn’t playing the games that fast and just going thru the lives but NOW I KNOW FOR SURE THAT TOU ARE JIT GETTING THE FULL 5 lives…… aggravating!!! I play this game a stress reliever NOT TO ENDURE OR GET STRESSED OUT!!!! I’m so close to being OVER IT AND BEING OVER IT!!!!! Along with my boosters disappearing!!!

1188801098

The same thing happy to me today. I logged in tonight and all were gone. No idea what happened.

SmokyCat7777

King zeroed out all my boosters today. This is the second time it's happened. The game didn't crash, I didn't get a new device, the program just zeroed out everything. It's King's fault, they have software glitches, and their attitude on these forums is "you should have used the boosters, you shouldn't save them." But they expect us to enter competitions and special events. Boosters are the best way to compete.

I think I'm just going to zero THEM out and uninstall the game. Hey, no more ads! And I was at level 11,000 plus. To heck with them. It's just a game.

steph_rn

hi there I just lost all my banked boosters !! I had over 200 in some of the banks.

zrinkabs

Hello

Playing Saga for years, now at the final episodes, and lost all boosters! My accont was set to save game, but loging out and back in didnt bring them back. This happened when I was asked to share my info with yout providers and I declined - is it the reason or just coincidence?

I play on my phone only and it didnt have update today to mess it up.

Can they be restored or are they lost forever? Very sad…

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

QueenB

Hi everyone,

We’re aware that some players have suddenly lost their boosters, and we know how upsetting that is. The team is already investigating the issue.

While we work on the fix, a few things that may help avoid the issue:

Keep the game connected to the internet when opening or restarting it
Avoid reinstalling the game or switching devices for now
Don’t log out of the game until we share another update

If this already happened to you, hang in there until we have an update

Thanks for your patience 🙏

Alienscar

I can categorically say that this issue has nothing to do with having a good internet connection @QueenB and the issue is all to do with the introduction of Candy Unwrapped.

I just opened my game and the video tried to start but instead it 'hung' for awhile. When it finally loaded I have lost all of my boosters and my map

Boosters before today

Boosters today

Map screen

QueenB

New Update!

A quick heads up that the team has pushed a fix to stop this issue from happening again. So from this point on, your boosters and items should stay safe.

Thank you again for your patience and for flagging this so quickly. We know how frustrating this has been and we really appreciate everyone hanging in there while we sort it out.

Here’s how to find it:👉 How to find your Game ID

All comments

zrinkabs

Hello

I play on my phone only and it didnt have update today to mess it up.

Can they be restored or are they lost forever? Very sad…

steph_rn

hi there I just lost all my banked boosters !! I had over 200 in some of the banks.

SmokyCat7777

I think I'm just going to zero THEM out and uninstall the game. Hey, no more ads! And I was at level 11,000 plus. To heck with them. It's just a game.

1188801098

The same thing happy to me today. I logged in tonight and all were gone. No idea what happened.

Shauna55

QueenB

https://community.king.com/en/candy-crush-saga/discussion/578657/lost-boosters

Hi there, thanks for letting us know and I’m really sorry this happened, losing boosters out of the blue is incredibly frustrating.

To understand what went on and see what can be done, could you share a few details with me?

1. Your Game ID
If you’re not sure where to find it: How to find your Game ID

2. Your game app version
(You can check this in your app store under Candy Crush Saga → Version.)

4. Are your gold bars still there?
These are stored differently, so this helps us pinpoint what type of loss it is.

Once I have this info, I can take a closer look and guide you from there.

QueenB

Hi everyone,

We’re aware that some players have suddenly lost their boosters, and we know how upsetting that is. The team is already investigating the issue.

While we work on the fix, a few things that may help avoid the issue:

Keep the game connected to the internet when opening or restarting it
Avoid reinstalling the game or switching devices for now
Don’t log out of the game until we share another update

If this already happened to you, hang in there until we have an update

Thanks for your patience 🙏

Alienscar

I can categorically say that this issue has nothing to do with having a good internet connection @QueenB and the issue is all to do with the introduction of Candy Unwrapped.

I just opened my game and the video tried to start but instead it 'hung' for awhile. When it finally loaded I have lost all of my boosters and my map

Boosters before today

Boosters today

Map screen

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3444926#Comment_3444926

This is super helpful and thanks for sharing!

The good news is that the studio has found the issue and a fix has been sent so you should not have to go through this again.

Keep an eye in your game!

QueenB

New Update!

A quick heads up that the team has pushed a fix to stop this issue from happening again. So from this point on, your boosters and items should stay safe.

Thank you again for your patience and for flagging this so quickly. We know how frustrating this has been and we really appreciate everyone hanging in there while we sort it out.

Here’s how to find it:👉 How to find your Game ID

Sevgidursun

Hello, I updated the game today and my inventory is empty right now. Can you please help me?

Free bars
How to establish free bars and other
Güçlendirmelerim yok oldu
Bir sürü güçlendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiş buna bir çözüm yolu bulun
Weekly Contest
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
Invisible awards
This is happening a lot. Anyone else?
Inventory/Boosters Lost - (Edited by CM: Under investigation)!
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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