no internet connection please help

Question

This discussion was created from comments split from: I keep getting the  no internet connection message on Candy Crush.

Mohammad5569 · Answer

I have this problem.what can I do??

Help me please

No internet connection

QueenB · Answer

Hi @jaiFisher1 thanks for explaining. Just to double-check, is this still happening right now?

Since you’ve already tried reinstalling the game, let’s look at a few other things that can affect lives and messages loading:

• Make sure you’re connected to a stable internet connection (try switching between Wi-Fi and mobile data if possible)

• Restart your device

• Check if the game connects when you open the map, or if it keeps showing “no internet connection” there too

• If you use any VPN or ad-blocking apps, try turning those off temporarily

To help narrow this down, could you also let me know:

• What device you’re playing on

• Whether this happens all the time or only sometimes

Once I have that info, I can take a closer look at what might be causing the connection issue.

christinewupp · Answer

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