Time to remove the 1/2 spinach (paksol) ad

dopje

The game Candy Crush is no longer playable. The "half/half spinach" commercial keeps crashing, and all you get is this ad. No more extra moves, boosters, or levels. Why isn't anything being done about this? By you guys? You can't remove it yourself.

dopje

Ja speel op Android. Zodra de advertentie verschijnt loopt het vast. Kan soms wel terug naar het spel. Maar krijg daardoor geen extra zetten boosters en levels. En dat is heel vervelend want daardoor kan je heel vaak het level niet uitspelen. Zo jammer.Het lijkt nu weer even goed te gaan. Hopelijk blijft het zo. Mochten jullie dit verholpen hebben dan heel erg bedan

QueenB

Hi @dopje

That sounds incredibly frustrating! I’m really sorry you’re dealing with that. If an ad is crashing the game and blocking progress like that, I completely understand why it feels unplayable.

We don’t have the ability to remove or block specific ads directly from the community side, but we do rely on player reports to flag problematic ads so they can be investigated and taken out of rotation.

To help narrow this down, could you let me know:

• What device you’re playing on (Android, iOS, or computer)?
• Whether the game crashes as soon as that ad appears, or when you try to close it?
• If restarting the game lets you play again until the same ad shows up?

In the meantime, a couple of things that sometimes help as a temporary workaround:

• Fully close and reopen the game
• If you’re on mobile, make sure the app is updated to the latest version
• Switching briefly between Wi-Fi and mobile data can sometimes avoid the same ad loading again

Once I have your device details, I can make sure this is flagged properly so the team can look into that specific ad.

Thanks for calling it out 🙏