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johana27

Fiz um pagamento para comprar ouro e outros itens para continuar jogando e subindo de nível, mas nunca os recebi. Pedi ajuda diretamente no jogo, segui as instruções, esperei por horas e nada aconteceu. Não recebi nada em troca do que paguei. Preciso resolver isso por favor

MountainMom

Hello @johana27.

I understand that you are reporting an issue related to a purchase. Unfortunately, we are not able to resolve issues related to purchases in this Community. Such issues can only be resolved by King's Player Support team or by requesting a refund from the entity where you made the purchase.

However, we have an article that can guide you to the appropriate Support team that can help you resolve your issue. Tap 👉HERE👈 to reach that article.

Alternatively, there are articles in our Help Center regarding "My Purchases" that are specific to various devices. Please tap 👉HERE👈 to be redirected to that section in our Help Center. Select the tab appropriate for your device and then scroll to an applicable topic.

If I have misunderstood your issue, or if you have additional questions, please reply with details.

MountainMom

Hello @johana27.

I understand that you are reporting an issue related to a purchase. Unfortunately, we are not able to resolve issues related to purchases in this Community. Such issues can only be resolved by King's Player Support team or by requesting a refund from the entity where you made the purchase.

However, we have an article that can guide you to the appropriate Support team that can help you resolve your issue. Tap 👉HERE👈 to reach that article.

Alternatively, there are articles in our Help Center regarding "My Purchases" that are specific to various devices. Please tap 👉HERE👈 to be redirected to that section in our Help Center. Select the tab appropriate for your device and then scroll to an applicable topic.

If I have misunderstood your issue, or if you have additional questions, please reply with details.