Please help My game changed after I created an account

gmonkey1031

I got a candy crush gift card for Christmas so I created a king account in order to use it. After I created it my game changed, the winter cup wont show up after I qualified for knock out round, I have more power ups, more gold bars, my pin/sticker collection is different, and I have more friends. I’m just so confused and upset. I really want to fix this but idk what happened. I didn’t lose my level progress but I just want to know if I did something wrong. I’ve done everything that the internet said to do to try and get it back and nothing is working. Please help!!!

christinewupp

Hello @gmonkey1031 In the first instance you will need to contact Player Support with this. I don't think this is something the Community can deal with as it seems that by creating a new King Account you somehow merged it with your existing account, which is a problem only King staff can deal with. You need to know your player ID, which you will see in the game settings. Contact them and then use this link:

https://soporto.king.com/?type=community

Include your player ID in the message and choose "Account login" question.

You should get an automated answer straight away but as it is a holiday period you may not get a reply for a few days. Make a note of the ticket number on the automated reply and if you hear nothing helpful make reply to the automated email you got and restate your case. If none of this helps sometimes King staff in this community can help out if they know the ticket number, so come back here in the New Year if you get no help from Support.

christinewupp

Hello @gmonkey1031 In the first instance you will need to contact Player Support with this. I don't think this is something the Community can deal with as it seems that by creating a new King Account you somehow merged it with your existing account, which is a problem only King staff can deal with. You need to know your player ID, which you will see in the game settings. Contact them and then use this link:

https://soporto.king.com/?type=community

Include your player ID in the message and choose "Account login" question.

You should get an automated answer straight away but as it is a holiday period you may not get a reply for a few days. Make a note of the ticket number on the automated reply and if you hear nothing helpful make reply to the automated email you got and restate your case. If none of this helps sometimes King staff in this community can help out if they know the ticket number, so come back here in the New Year if you get no help from Support.