double user

ire_wolemi

i noticed someone else is using my account, how can i disconnect the other account

QueenB

Hi @ire_wolemi thanks for raising this. Just so I understand better, could you tell me what made you notice this?
For example, are levels changing, or are gold bars or boosters being used without you playing?

Most of the time, this happens when the game is still connected on another device. This can be a phone or tablet you used in the past, or a device that was handed over to someone else without the game being removed first.

A couple of things you can do right away:

• Make sure you’re logged in with your own account (email, Facebook, or King account)
• Change the password for the account you’re using to log in
• Log out of the game on your current device, close the app, then log back in

Changing the password usually forces other devices to disconnect the next time the game tries to sync.

If you haven’t switched devices or shared access at all and the issue continues, the safest option is to contact Player Support. They can help secure your progress or, if needed, restore it to a fresh account that only you have access to.

Let me know a bit more about what you’re seeing and we’ll take it from there.

QueenB

Hi @ire_wolemi thanks for raising this. Just so I understand better, could you tell me what made you notice this?
For example, are levels changing, or are gold bars or boosters being used without you playing?

Most of the time, this happens when the game is still connected on another device. This can be a phone or tablet you used in the past, or a device that was handed over to someone else without the game being removed first.

A couple of things you can do right away:

• Make sure you’re logged in with your own account (email, Facebook, or King account)
• Change the password for the account you’re using to log in
• Log out of the game on your current device, close the app, then log back in

Changing the password usually forces other devices to disconnect the next time the game tries to sync.

If you haven’t switched devices or shared access at all and the issue continues, the safest option is to contact Player Support. They can help secure your progress or, if needed, restore it to a fresh account that only you have access to.

Let me know a bit more about what you’re seeing and we’ll take it from there.