Chocolate box error

Kimmer22

For several years now, and across three different phones, I get a Chocolate Box error EVERY single time I play any level. It sometimes even comes up TWICE between plays. I have 3 screenshots with the 3 screens that come up every time. I have force stopped the app with no luck.

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Kimmer22

My previous phones were also Samsung - an S7 and an S20FE. The error started on the S7, continued when I got my S20FE, and then continued again with my S24FE.

QueenB

Hey @Kimmer22, thanks for flagging this and for sticking with it for so long. I can imagine how frustrating that must be, especially if it’s popping up every time you play.

You’re right that there used to be an issue like this, and it was addressed some time ago. Since you’re still seeing it consistently, I’d like to gather a bit more info so we can double-check what’s going on and raise it with the studio if needed.

Could you please share the following with us?

• The device model you’re playing on
• Your game app version
• Your Player ID (you can find it in the game settings)

Once we have that, we can take a closer look and see whether this is something that’s resurfaced or if there’s something device-specific going on.

Thanks again for taking the time to report it and for providing screenshots. That really helps us investigate properly.