Please help This is serious.

SuperAlien

Hello, I’m posting again because my previous message didn’t get a response from a moderator.

A store-side “Contacting Store” error caused me to lose my ~1950 win streak at level 4681. I had a stable internet connection, the latest game version, and enough gold bars, but the game would not let me buy a booster.

I already submitted a ticket via the Contact Us form but haven’t received a response. This has caused me extreme frustration and stress, and I’m feeling very unwell because of it…

Please, I’m asking for a real human to review this case and help restore my streak. This streak represents years of effort and dedication, and losing it through no fault of my own has been heartbreaking.

Thank you for understanding.

My previous post about the issue:
https://community.king.com/en/candy-crush-saga/discussion/580198/urgent-help-please?utm_source=community-share

Alienscar

Hi @SuperAlien good luck with Support and if you don't mind please let us know how you get on. The more information we have the better our advice can be

If you have ever spent real money (not just gold won by playing) to maintain your Win Streak then you should make a fuss about that as King favours those that spend money on the game.

Alienscar

Hello, I’m posting again because my previous message didn’t get a response from a moderator.

Hello @SuperAlien you did receive a response from.a Moderator in your previous post as Kiara_wael is a Moderator.

help restore my streak. 

This forum can't help you with anything as everyone here, including the Moderators, are just ordinary members of the public like you are.

My advice is that King will not restore your lost Win Streak.

They might provide you with some compensatory boosters, but that isn't a certainty either. Even if they did it wouldn't replace what you have lost.

I already submitted a ticket via the Contact Us form but haven’t received a response.

You should have received an automatic response. Dealing with Support can be an exasperating process. Once you have sent your question you have to wait 72 hours. If you haven't heard anything from a real person after that then you have to reply to the automatic response stating that your problem still needs looking at.

and losing it through no fault of my own has been heartbreaking.

Losing something that you have been maintaining for so long is really frustrating. For me the real problem is that you aren't the first person to complain about this and that smacks of more than just a server error.

Just search this forum for 'contacting store' or 'shop' and you will see how common your problem is in the game.