Candy Crush Saga

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Can’t retrieve my progress

sks1976

how to retrieve my account using my user Id as my email doesn’t seem to work

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sks1976

the reason I can’t sign in with the mail is cause my sons using his account from 2018 with that mail id

Alienscar

Sorry if this sounds daft, but are you logging in correctly.

When you sign into your game with your email you need to use the correct field.

As indicated by the arrow above you need to use LOG IN WITH EMAIL option when signing in. Do not use the SIGN UP WITH EMAIL option as this will give you an error message about your email address.

kiara_wael

Hi and Welcome to the King Community

Please Try the chat with us, At the bottom of any Help Center article, you’ll now see a Chat With Us button. (Only available in the game on mobile)!
This opens Kingsley, our Candy Crush helper bot, who can guide you through the most common problems and offer instant support.

It's quick, easy, and available in your own language. More info about this feature HERE

Here’s how to use it:

Go to the Help Center
Open any article that matches your issue
Scroll to the bottom and tap “Chat With Us”

Kingsley the bot will guide you through the most common problems and help solve them on the spot. It’s quick, friendly, and available in multiple languages.

Accepted answers

All comments

kiara_wael

Hi and Welcome to the King Community

It's quick, easy, and available in your own language. More info about this feature HERE

Here’s how to use it:

Go to the Help Center
Open any article that matches your issue
Scroll to the bottom and tap “Chat With Us”

Kingsley the bot will guide you through the most common problems and help solve them on the spot. It’s quick, friendly, and available in multiple languages.

Alienscar

Sorry if this sounds daft, but are you logging in correctly.

When you sign into your game with your email you need to use the correct field.

As indicated by the arrow above you need to use LOG IN WITH EMAIL option when signing in. Do not use the SIGN UP WITH EMAIL option as this will give you an error message about your email address.

sks1976

the reason I can’t sign in with the mail is cause my sons using his account from 2018 with that mail id

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