different level on facebook than on King account app.

Trudy0

How can I get my facebook candy crush on the same level as my King account candy crush app?

QueenB

Hi @Trudy0 thanks for reaching out 🙂

When your Facebook version and your King account app are on different levels, it usually means they’re not connected to the same saved account.

Here’s what to check:

Open the game on the device where your highest progress is saved.
Go to Settings and make sure you’re logged into the correct King account (or Facebook, if that’s where the progress was saved).
On the other device or platform, log out of the game completely, then log back in using the same account.
Fully close and reopen the game to allow it to sync.

A quick note: progress won’t merge from two different accounts. The game will always load the progress from the account you log into.

If you’ve tried this and the levels still don’t match, the best next step is to contact Player Support, as they can check which account your progress is saved on and help you restore it.

Here's how to reach out to Support!

Hope this helps!

QueenB

Hi @Trudy0 thanks for reaching out 🙂

When your Facebook version and your King account app are on different levels, it usually means they’re not connected to the same saved account.

Here’s what to check:

Open the game on the device where your highest progress is saved.
Go to Settings and make sure you’re logged into the correct King account (or Facebook, if that’s where the progress was saved).
On the other device or platform, log out of the game completely, then log back in using the same account.
Fully close and reopen the game to allow it to sync.

A quick note: progress won’t merge from two different accounts. The game will always load the progress from the account you log into.

If you’ve tried this and the levels still don’t match, the best next step is to contact Player Support, as they can check which account your progress is saved on and help you restore it.

Here's how to reach out to Support!

Hope this helps!