Candy Crush Saga

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Porque no veo mis anuncios ni el cinema dulce?

necesito q me regresen las opciones me parece una estafa q luego de hacer alguna compra desaparezcan

Accepted answers

All comments

Hi @gabylucaroni thanks for your message.

A quick note that the Community here is in English only.

Just to clarify, ads including Sweet Cinema aren’t guaranteed to be available all the time.

Ads can also disappear if:

There are no ads available at that moment
The game doesn’t have a stable internet connection
The feature is temporarily unavailable for your account

You can try:

Closing and reopening the game
Making sure you’re connected to the internet
Playing a few levels and checking again later

If the ads don’t come back after some time and you feel something isn’t right, the best next step is to contact Player Support through the game app, where they can check your account directly.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Hi @gabylucaroni thanks for your message.

A quick note that the Community here is in English only.

Just to clarify, ads including Sweet Cinema aren’t guaranteed to be available all the time.

Ads can also disappear if:

There are no ads available at that moment
The game doesn’t have a stable internet connection
The feature is temporarily unavailable for your account

You can try:

Closing and reopening the game
Making sure you’re connected to the internet
Playing a few levels and checking again later

If the ads don’t come back after some time and you feel something isn’t right, the best next step is to contact Player Support through the game app, where they can check your account directly.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…