Game not like its supposed to be

Question

Trying to find a email to write support but can't find any. I rearly get competitions and events on the account on my phone while my iPad gets it on a daily basis. So would like to write support to have them update the account on my phone.

QueenB · Answer

Hi @Jan85 thanks for explaining what’s going on.

Just to clarify first: Player Support isn’t able to manually add events or competitions to an account. Events can appear differently between devices or accounts, as they’re rolled out automatically and can depend on things like progress, activity, and testing groups. That’s why it’s possible to see events on one device (like your iPad) but not on another (your phone), even if you’re playing the same game.

That said, if you want Support to check whether both devices are properly connected to the same account, or make sure everything is syncing correctly, you can contact them directly through the game app.

To reach Player Support:

They’ll be able to check your account setup and confirm whether everything is linked correctly, but they won’t be able to force events to appear.

I hope that helps clear things up a bit.