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when I logged in I got a pop-up saying I’d won boosters, this was followed by a pop-up saying I’d won 20 gold bars. I pressed claim for both but didn’t receive them. Anybody know what these were about?
That's apparently the same issue I've seen in Tuesday on my Android device where not one but three gift cards all worth 430 Gold bars were shown, one with 200 bars, one with 30 bars and another with 200 bars. Claimed but not added. Definitely an issue.
Hello @meashkan and Welcome to this King Community!
I understand your frustration — seeing an in-game pop-up mentioning a “Gift Card” but getting nothing actually added to your account when you accept it.
This is a known issue and it’s currently under investigation. Please be assured that we’re aware and working on it.
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Hi everyone, We’ve seen several reports from players where the Win Streak reward screen freezes and players are unable to continue playing as expected. The good news is that this issue has already been flagged to the Studio, and the team is currently looking into it. We understand this is frustrating, especially when it…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
