Connecting to services

majd_mhanna97

The game frequently disconnects from the internet even though there's no problem and the speed is over 8 Mbps. The game disconnects to prevent me from spending gems or paying for ads. Please compensate me for my losses.

kiara_wael

Hi and Welcome to the King Community

Sorry to hear your game isn’t connecting… A quick check can usually fix it:
1️⃣ Make sure you’re connected to a stable Wi-Fi or mobile network.
2️⃣ Close the game completely and reopen it.
3️⃣ If it still doesn’t connect, try restarting your device.

If none of that helps, please reach out to Player Support through your game:

• Tap the gear icon ⚙️ → Account & Help → ? Help Center → Select the topic of the issue you are having and scroll all the way down and tap “Chat With Us.”

kiara_wael

Hi and Welcome to the King Community

Sorry to hear your game isn’t connecting… A quick check can usually fix it:
1️⃣ Make sure you’re connected to a stable Wi-Fi or mobile network.
2️⃣ Close the game completely and reopen it.
3️⃣ If it still doesn’t connect, try restarting your device.

If none of that helps, please reach out to Player Support through your game:

• Tap the gear icon ⚙️ → Account & Help → ? Help Center → Select the topic of the issue you are having and scroll all the way down and tap “Chat With Us.”