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50k gold
Hi @manircadsan thanks for letting us know.
When a purchase goes through but the gold bars don’t appear, this needs to be checked directly by Player Support, as they’re the only ones who can look at payment records and either deliver the items or make sure the charge is refunded.
Please contact Player Support through the game app:
When you contact them, mention that you were charged for 50 gold bars but didn’t receive them. If you have a receipt or transaction ID, include that as well.
If you get a support ticket number and need help following up, feel free to come back here and let us know.
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Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
