Candy Crush Saga

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Game froze 3 times

hi. The game froze 3 times when I tried to match a colour bomb to a stripe that may have let me complete the level. I lost 2 lives and was only given 1 UFO the first freeze

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thanks. The app is always up to date just frustrating on level 11,558 to lose the chance of a win due to a glitch. 🥲

Hi and Welcome to the King Community

Thank you for reporting , In the meantime please try the following steps carefully:

• Log out of the game completely
• Close the app
• Restart your device
Update the Game: Ensure the game is updated to the latest version

If, after this, you still feel you need help, I recommend reaching out to Player Support so they can look directly at your account and history.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Hi and Welcome to the King Community

Thank you for reporting , In the meantime please try the following steps carefully:

• Log out of the game completely
• Close the app
• Restart your device
Update the Game: Ensure the game is updated to the latest version

If, after this, you still feel you need help, I recommend reaching out to Player Support so they can look directly at your account and history.

thanks. The app is always up to date just frustrating on level 11,558 to lose the chance of a win due to a glitch. 🥲

Welcome! 👋

New here? Sign in or create an account to join the fun.

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Recent Announcements

Audio issues - Can't listen to music while playing - Edited by CM: FIXED!
Just starting today (and I'm on level 10291, so I've been playing for a while), when I switch to Candy Crush Saga while playing audio in the background (e.g. Audible, yt music), the other sound will turn off. The game sound is all off. I tried restarting all apps. Still an issue on Android phone. Do you have any…
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…