Game froze 3 times

Question

hi. The game froze 3 times when I tried to match a colour bomb to a stripe that may have let me complete the level.  I lost 2 lives and was only given 1 UFO the first freeze

LukeLuke · Answer

thanks. The app is always up to date just frustrating on level 11,558 to lose the chance of a win due to a glitch. 🥲

kiara_wael · Answer

Hi and Welcome to the King Community

Thank you for reporting , In the meantime please try the following steps carefully:

• Log out of the game completely

• Close the app

• Restart your device

Update the Game: Ensure the game is updated to the latest version

If, after this, you still feel you need help, I recommend reaching out to Player Support so they can look directly at your account and history.