Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

I am asking for a new link to verify my email

I have played Candy Crush and other games from King for many years now but I'm getting so tired of it now.
It says that a Link is sent to my mail to verify my email but it was sent a while ago so the verification Link is expired and it says that I can get a new Link whenever I want in my King Account
but there is no information HOW to get a new link so I contacted support butI ONLY get automated responses with links to articles and no help how you get a new link to verify my email. I answered the mail but NO answer.
It also says that I can find help in the community but I got no help from the King Community. Only links to articles that has nothing to do with sending a new link if the old link is expired.

All I want is to get a new verification Link so I can verify my email.

HOW do I get a new link?

I have waited for over 48hrs and no new link

I know that I can play Candy Crush without verify my email but I am so tired of Candy Crush now.
I think I am going to delete my King account
Something really special must happen if I'm going to keep playing Candy Crush and keep my King account

Accepted answers

All comments

QueenB

Hi @MarshmallowW I’m really sorry you’ve been running into so much trouble with this. I completely understand how frustrating it is, especially when all you’re trying to do is get a new verification link.

I’ve reached out directly to Player Support and shared your ticket with them, as they’re the ones who can access your account and help get this resolved properly. They should get back to you via your support ticket as soon as possible.

Please hang in there a little longer. I’m keeping an eye on this from my side as well, and someone from the team should be in touch with you.

Thanks for your patience, and I really hope this gets sorted for you soon.

MountainMom

Hello @MarshmallowW,

This is your 11th discussion on this same topic. Please do NOT start a new discussion with each of your comments, and instead use the "Reply" function to keep all of your comments in the same thread.

The initial message you get from Player Support is often automated. Once your issue is assigned to a team member, you will get a reply with a ticket number in the title of that message. In the meantime, please check your Community profile to see if you have verified your email in this Community. To do that, tap on your avatar in the upper right corner of the page. Then tap on your avatar again to open your profile. Then use the drop-down to select "Edit profile." You should see your email and password listed if your email is verified. If your email is not verified, you can select to verify it. Perhaps this is all you need to do. While there, you can also select what type of notifications you would like to receive from this Community and if you want them sent to your email or only in this Community.

I will share this issue with our Game Experts to see if they have other ideas. Please "REPLY" to this message if you have additional comments.

MarshmallowW

As I can't reach out to Player support team regarding my request to get a new Link to verify my email, It doesn't matter what subject I choose I get the same automated answer with no help and nothing happens when I answer the mail so I have concluded that it's impossible to get a new verification Link after 48hrs so I must delete my King account and create a new accout to get a new link.

MarshmallowW

II try to reach out to Player Support Team through the game but I only get the same automated reply over and over no matter what subject i choose.

and there is no "chat with us' but a "contact us"

MarshmallowW

Must I delete my King account and create a new one to send a new link to verify my email as it seem impossible to resend a new after 48hrs. It says that I can ask for a new link in the game through my King account but this is impossible and support can't help me with it so the only way must be to delete the king account and create another at a later time.

Screenshot_20260121-191011_Candy Crush Saga.jpg

Screenshot_20260121-190942_Chrome.jpg

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Screenshot_20260121-190734_Candy Crush Saga.jpg

MarshmallowW

HOW and WHERE do you request a NEW link to verify your email address when the old link has expired?
I have been waiting for over 48 hours but nothing is happening. I know you can play the game even if your email address is not verified, but it is very frustrating not to get any answers on how to do it.

MarshmallowW

Why can't I get help to get a new verification link to veryfy my e mail? :(

The old one is expired

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Accepted answers

All comments

MarshmallowW

Why can't I get help to get a new verification link to veryfy my e mail? :(

The old one is expired

MarshmallowW

Screenshot_20260121-191011_Candy Crush Saga.jpg

Screenshot_20260121-190942_Chrome.jpg

Screenshot_20260121-190932_Chrome.jpg

Screenshot_20260121-190734_Candy Crush Saga.jpg

MarshmallowW

II try to reach out to Player Support Team through the game but I only get the same automated reply over and over no matter what subject i choose.

and there is no "chat with us' but a "contact us"

MarshmallowW

MountainMom

Hello @MarshmallowW,

This is your 11th discussion on this same topic. Please do NOT start a new discussion with each of your comments, and instead use the "Reply" function to keep all of your comments in the same thread.

I will share this issue with our Game Experts to see if they have other ideas. Please "REPLY" to this message if you have additional comments.

QueenB

Please hang in there a little longer. I’m keeping an eye on this from my side as well, and someone from the team should be in touch with you.

Thanks for your patience, and I really hope this gets sorted for you soon.

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Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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