Candy Crush Saga

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Cannot login to facebook account on Microsoft App

I'm trying to retrieve my progress on the Microsoft Store version of candy crush by logging in with my facebook information. I receive this error, even after authorizing the login attempt on the facebook website. How else can I login?

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nspooky15

This is not on a browser, this is using the Candy Crush app downloaded on the Microsoft Store. This is the screen that pops up from the "Retrieve Progress" button when I try to sign into facebook. I did speak with support and they suggested I reset my password, or move my progress to a king account instead of facebook. I just want to sign into facebook on the candy crush app so that I can sync my progress across all my devices.

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Here are a few steps you can follow:

Clear Your Browser Cache: Sometimes, a full cache can cause issues. Try clearing your browser’s cache and cookies, then restart your browser.
Update Your Browser: Make sure you’re using the latest version of your browser. Outdated versions might cause compatibility issues with games.
Try Another Browser:If the problem persists, try playing on a different browser to see if it makes a difference.

If this not works . Please email Player Support Team so they can take a look in your game.

You can also email them from here:

https://soporto.king.com/contact

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Here are a few steps you can follow:

Clear Your Browser Cache: Sometimes, a full cache can cause issues. Try clearing your browser’s cache and cookies, then restart your browser.
Update Your Browser: Make sure you’re using the latest version of your browser. Outdated versions might cause compatibility issues with games.
Try Another Browser:If the problem persists, try playing on a different browser to see if it makes a difference.

If this not works . Please email Player Support Team so they can take a look in your game.

You can also email them from here:

https://soporto.king.com/contact

Accepted answers

All comments

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Here are a few steps you can follow:

Clear Your Browser Cache: Sometimes, a full cache can cause issues. Try clearing your browser’s cache and cookies, then restart your browser.
Update Your Browser: Make sure you’re using the latest version of your browser. Outdated versions might cause compatibility issues with games.
Try Another Browser:If the problem persists, try playing on a different browser to see if it makes a difference.

If this not works . Please email Player Support Team so they can take a look in your game.

You can also email them from here:

https://soporto.king.com/contact

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Here are a few steps you can follow:

Clear Your Browser Cache: Sometimes, a full cache can cause issues. Try clearing your browser’s cache and cookies, then restart your browser.
Update Your Browser: Make sure you’re using the latest version of your browser. Outdated versions might cause compatibility issues with games.
Try Another Browser:If the problem persists, try playing on a different browser to see if it makes a difference.

If this not works . Please email Player Support Team so they can take a look in your game.

You can also email them from here:

https://soporto.king.com/contact

nspooky15

Welcome! 👋

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