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Cannot login to facebook account on Microsoft App

nspooky15

I'm trying to retrieve my progress on the Microsoft Store version of candy crush by logging in with my facebook information. I receive this error, even after authorizing the login attempt on the facebook website. How else can I login?

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ali1966

the instructions is not clear how to meagre with Facebook l am trying to merge the Microsoft store candy crush app with facebook but it won’t work and then l try another way by using king account with Facebook but how and where inside my account

HM100

This occurs because the Facebook Login Popup is using the older EdgeHTML engine which unfortunately isn't supported in Facebook any longer. This won't be resolved until the game switches to WebView2 for the Webview (Based on Chrome/Blink/Chromium) or Facebook supports the old EdgeHTML engine again (Unlikely for the latter to happen).

For now, you can only use King Account login and you can also merge Facebook and King accounts (Aka Create a new King Account and sync it with the Facebook ones). See here for more info on how to do this.

ÇİLEKOĞLU1983snr

Oyunumu Facebook üzerinden kurmaya çalışıyorum oyun kuruldu görünüyor ama sadece oyun iki tane giriş yapıldığı görünüyor ama ulaştığım yerlerde oyun içinde başka bir yer açılmıyor

ali1966

l did post the same topic but even you no answer

nspooky15

This is not on a browser, this is using the Candy Crush app downloaded on the Microsoft Store. This is the screen that pops up from the "Retrieve Progress" button when I try to sign into facebook. I did speak with support and they suggested I reset my password, or move my progress to a king account instead of facebook. I just want to sign into facebook on the candy crush app so that I can sync my progress across all my devices.

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Here are a few steps you can follow:

Clear Your Browser Cache: Sometimes, a full cache can cause issues. Try clearing your browser’s cache and cookies, then restart your browser.
Update Your Browser: Make sure you’re using the latest version of your browser. Outdated versions might cause compatibility issues with games.
Try Another Browser:If the problem persists, try playing on a different browser to see if it makes a difference.

If this not works . Please email Player Support Team so they can take a look in your game.

You can also email them from here:

https://soporto.king.com/contact

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Here are a few steps you can follow:

Clear Your Browser Cache: Sometimes, a full cache can cause issues. Try clearing your browser’s cache and cookies, then restart your browser.
Update Your Browser: Make sure you’re using the latest version of your browser. Outdated versions might cause compatibility issues with games.
Try Another Browser:If the problem persists, try playing on a different browser to see if it makes a difference.

If this not works . Please email Player Support Team so they can take a look in your game.

You can also email them from here:

https://soporto.king.com/contact