Game froze

rox87

The game froze and if I give restart I will loose all benefits. I spend money to have them and I don’t like this.
Can u establish from my last level played with all my benefits? The most important is the color super bombe.
Thank you in advance!

MountainMom

Hello @rox87 and Welcome to this King Community! That sounds awful! Were you trying to purchase UFO boosters?

Unfortunately we cannot access individual player accounts from this Community. If you were trying to purchase boosters, you will need to reach out to the Player Support team.

You can contact them via an online "Contact us" form or reach out to them directly through your game by tapping the gear icon ⚙️ → Account & Help → ? Help Center → Select the topic of your issue, scroll all the way down and select “Chat With Us.”

They’ll be able to check your account and make things right.

I also encourage you to read the article in our Help Center that addresses freezing

👉Why does my game keep freezing or crashing?

This article contains our standard troubleshooting steps. I do not recommend reinstalling the game because all of your boosters will be lost.

Thanks for your patience and for reporting this so quickly 🙏

MountainMom

Hello @rox87 and Welcome to this King Community! That sounds awful! Were you trying to purchase UFO boosters?

Unfortunately we cannot access individual player accounts from this Community. If you were trying to purchase boosters, you will need to reach out to the Player Support team.

You can contact them via an online "Contact us" form or reach out to them directly through your game by tapping the gear icon ⚙️ → Account & Help → ? Help Center → Select the topic of your issue, scroll all the way down and select “Chat With Us.”

They’ll be able to check your account and make things right.

I also encourage you to read the article in our Help Center that addresses freezing

👉Why does my game keep freezing or crashing?

This article contains our standard troubleshooting steps. I do not recommend reinstalling the game because all of your boosters will be lost.

Thanks for your patience and for reporting this so quickly 🙏