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It is happening for a week. I have already tried uninstalling and installing the app but it didn't work.
Hi everyone, thanks for the additional details.
Just to update you all, this has already been reported to the team and they’re aware of the issue. It’s currently under investigation.
Really appreciate you calling out the specific ads and providers (like Popsa, Copilot, Scrabble / Motoco Ads). That genuinely helps narrow things down when the team reviews logs on their side.
It doesn’t appear to be limited to one specific device type, so we’re continuing to gather reports to better understand the pattern.
In the meantime, there isn’t a guaranteed fix from the player side. Making sure the game is fully updated and restarting the app after a freeze can sometimes help, but I understand that’s not ideal.
Please keep sharing details if you notice certain ads triggering it more consistently, that information is useful while this is being looked into.
Thanks again for your patience while this is being worked on.
Hace varias semanas el juego se traba y se reinicia antes de la recompensa por publicidad.El tema es que se utilizan los boosters y eso se pierde por esta situación. Saludos y gracia
It just happened with this ad. When you select the X by reward granted nothing happens. Even watched the entire video and the same result.
I watch ads for an extra life or two or boosters to win a level. Three times tonight when trying to press “reward granted” to get my booster the whole game froze and I had to force close the entire game and lost the progress I made on that level that I was about to win. This is making me really mad. Please fix!! Playing on iPhone iOS 18.5
Not sure what the ad is for. It just started. It's a dark screen with a large video or audio play circle in the middle. It something like ads by meta in the bottom left.
Candy Crush needs to sort this out,it’s happening more and more now, I have complained a couple of times, and got no decent response, only try this, try that! The culprits are mainly Popsa, Copilot and Scrabble, they are from a company called ‘Motoco Ads’, always 30 second Ads, I am not the only one this is happening to, I have no probs with other ads, the 5 second ones are ok. It’s time consuming and makes the game no fun anymore.
Yes
I'm also very disappointed with the service of advertising and mmy screen frefreezing
Hey @makingway89 thanks for flagging this.
Just so we can narrow it down a bit, do you know if it’s:
Also, which device are you playing on?
That should help us understand what’s going on, and we can take it from there.
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Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
