Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush saga har hängt sig

hemajön

har hängt sig kan inte spela

Accepted answers

All comments

hemajön

I can play again! Thanks

QueenB

Thank you so much for getting back to us @hemajön, so you're saying that even if you close the game app and open it again, the game brings you back to this popup?

Could I please also have your game ID?

hemajön

I was playing yesterday, and today it was like this as you see in screenshot. I can’t get rid of it!

QueenB

Hey @hemajön 👋
Just a quick note first, we reply in English here in the community, so I’ll continue in English to help you 🙂

Thanks for sharing the screenshot. To understand what’s happening, could you tell us:

Did the game get stuck while trying to collect the rewards?
Is this the first time it’s happened, or does it keep happening?
What happens if you close and reopen the game, or restart your device, does it still get stuck on the same screen?

Once we know a bit more about when and how it happens, we can take a closer look and see how to help.

Thanks for checking in with us 👍

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

QueenB

Hey @hemajön 👋
Just a quick note first, we reply in English here in the community, so I’ll continue in English to help you 🙂

Thanks for sharing the screenshot. To understand what’s happening, could you tell us:

Did the game get stuck while trying to collect the rewards?
Is this the first time it’s happened, or does it keep happening?
What happens if you close and reopen the game, or restart your device, does it still get stuck on the same screen?

Once we know a bit more about when and how it happens, we can take a closer look and see how to help.

Thanks for checking in with us 👍

hemajön

I was playing yesterday, and today it was like this as you see in screenshot. I can’t get rid of it!

QueenB

Thank you so much for getting back to us @hemajön, so you're saying that even if you close the game app and open it again, the game brings you back to this popup?

Could I please also have your game ID?

hemajön

I can play again! Thanks

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…