Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
i purchase something but I didn’t receive
https://community.king.com/en/candy-crush-saga/discussion/comment/3475486?utm_source=community-share&tab=all#Comment_3475486
Sign in is done
Hi @dishwar thanks for reaching out.
If you made a purchase on an Apple device and didn’t receive the item, the purchase itself is handled by Apple. The first step is to check your purchase status and receipt through Apple:
👉 https://reportaproblem.apple.com
If the purchase shows as completed, you can also contact Player Support so they can help deliver the item or guide you on the next steps. Please make sure to include your purchase receipt when you contact them:
👉 Player Support
They’ll be able to look into this properly and help you from there.
New here? Sign in or create an account to join the fun.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
