Candy Crush Saga

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Game stuck on the Chocolate Box

Ccfcjamo

Game is stuck on this screen when I load up the app

Accepted answers

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Ccfcjamo

Hi, I am playing on iPhone and yes every time I shut the app down it will come back again and I can't shut it down, thank you for getting back to me this is my user id if needed 1259909636

QueenB

Hi @fewaz, are you saying that you are experiencing the same issue?

QueenB

Hey @Ccfcjamo thanks for flagging this and I wanted to let you know I’ve shared this with the team and we’re looking into it.

If you don’t mind, a couple of quick checks that might help while I’m talking to the developers:

Which device are you playing on?
If you force close the game and reopen it, does the Chocolate Box screen go away, or does it pop up again straight away?

Any extra detail you can share really helps us narrow this down. Appreciate you taking the time to report it, and I’ll keep an eye on this from my side as well.

fewaz

some time its happen

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Accepted answers

All comments

fewaz

some time its happen

QueenB

Hey @Ccfcjamo thanks for flagging this and I wanted to let you know I’ve shared this with the team and we’re looking into it.

If you don’t mind, a couple of quick checks that might help while I’m talking to the developers:

Which device are you playing on?
If you force close the game and reopen it, does the Chocolate Box screen go away, or does it pop up again straight away?

Any extra detail you can share really helps us narrow this down. Appreciate you taking the time to report it, and I’ll keep an eye on this from my side as well.

QueenB

Hi @fewaz, are you saying that you are experiencing the same issue?

Ccfcjamo

Hi, I am playing on iPhone and yes every time I shut the app down it will come back again and I can't shut it down, thank you for getting back to me this is my user id if needed 1259909636

Welcome! 👋

New here? Sign in or create an account to join the fun.

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