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Baker's box rewards gone wrong - Edited by CM: Issue Fixed!

I got a reward on Baker's Box : 3 minutes of stripes&wrapped. I directly go to the game, but instead of 3 minutes, I got only 3 seconds. That's disappointing.

Accepted answers

QueenB

Hi everyone 👋

Quick update on this: the team was able to identify what was causing the Baker’s Box timed rewards to show seconds instead of minutes, and it has now been fixed.

Thank you so much for reporting it and for sharing the details so quickly, that really helped us track it down.

It shouldn’t be happening anymore, but if you notice anything similar again, please let us know right away. We really appreciate you flagging it 🤗

All comments

QueenB

Hi everyone 👋

Quick update on this: the team was able to identify what was causing the Baker’s Box timed rewards to show seconds instead of minutes, and it has now been fixed.

Thank you so much for reporting it and for sharing the details so quickly, that really helped us track it down.

It shouldn’t be happening anymore, but if you notice anything similar again, please let us know right away. We really appreciate you flagging it 🤗

madhannn

Heyy loudu

christinewupp

I won't bother with this advanced box then:

Because I think it's broken.

christinewupp

This happened to us yesterday as well @QueenB :

https://community.king.com/en/candy-crush-saga/discussion/582056/baker-s-box-gave-me-15-seconds-instead-of-15-minutes-of-prize

christinewupp

The same thing happened to me too @QueenB , yesterday, and someone else posted about it here yesterday as well.

Dydee

Yes, it happens today, less than 1 hour ago.

QueenB

Hi @Dydee,

Ouch… that really doesn’t sound right 😬

When did this happen? Was it within the last 24 hours?

If so, let me flag it to the team and see if they can check whether something went wrong there.

Thanks for letting us know and that’s definitely not the experience we want you to have.

christinewupp

You know what, I think the same thing happened to me today as well. I played one level after claiming it and after that one level the wrap/stripe prize was gone!

nycrusher10044

… it was the wrapped and striped candies

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

QueenB

Hi everyone 👋

Quick update on this: the team was able to identify what was causing the Baker’s Box timed rewards to show seconds instead of minutes, and it has now been fixed.

Thank you so much for reporting it and for sharing the details so quickly, that really helped us track it down.

It shouldn’t be happening anymore, but if you notice anything similar again, please let us know right away. We really appreciate you flagging it 🤗

All comments

nycrusher10044

… it was the wrapped and striped candies

christinewupp

You know what, I think the same thing happened to me today as well. I played one level after claiming it and after that one level the wrap/stripe prize was gone!

QueenB

Hi @Dydee,

Ouch… that really doesn’t sound right 😬

When did this happen? Was it within the last 24 hours?

If so, let me flag it to the team and see if they can check whether something went wrong there.

Thanks for letting us know and that’s definitely not the experience we want you to have.

Dydee

Yes, it happens today, less than 1 hour ago.

christinewupp

The same thing happened to me too @QueenB , yesterday, and someone else posted about it here yesterday as well.

christinewupp

This happened to us yesterday as well @QueenB :

https://community.king.com/en/candy-crush-saga/discussion/582056/baker-s-box-gave-me-15-seconds-instead-of-15-minutes-of-prize

christinewupp

I won't bother with this advanced box then:

Because I think it's broken.

madhannn

Heyy loudu

QueenB

Hi everyone 👋

Quick update on this: the team was able to identify what was causing the Baker’s Box timed rewards to show seconds instead of minutes, and it has now been fixed.

Thank you so much for reporting it and for sharing the details so quickly, that really helped us track it down.

It shouldn’t be happening anymore, but if you notice anything similar again, please let us know right away. We really appreciate you flagging it 🤗

Welcome! 👋

New here? Sign in or create an account to join the fun.

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