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Am plătit comanda și nu am primit-o
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Hi misu22sr,
Just a quick note first, we reply in English here in the community, so I’ll continue in English to help you 😊
If you made a purchase and did not receive the item, please first check whether the payment was successfully completed in your app store (Google Play or Apple App Store).
If the purchase shows as completed but the item is missing, you’ll need to contact Player Support directly via the game app so they can look into the transaction securely.
Here’s how:
Open the game Tap the cogwheel (Settings) Select Account & Help Tap Help Center Choose the topic that matches your issue, scroll to the bottom and tap Contact Us
That will send your request directly to the Support team so they can look into it properly.
Let us know if you have any trouble finding it 👍
Hello and welcome to our Community!
Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you :blush:
Tip: If you're looking for support, you can visit our Help Center which is available in your language! Thanks for understanding and hope to hear back from you soon!
