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I recently completed level 10,001 on Candy Crush Saga. I was on a 20 game winning streak using the super color bomb. Logged out for a awhile, came back and my streak and super color bomb disappeared. I was playing to win Candy Crush Royal.
Hello @SMHWL, We’re really sorry to hear that you lost your win streak and the time left with your super color bomb. Unfortunately, we can’t restore items directly here in the Community but the Player Support team can help you out.
Please reach out to them through your game by tapping the gear icon ⚙️ → Account & Help → ? Help Center → Select the topic of your issue, scroll all the way down and select “Chat With Us.”
They’ll be able to check your account and make things right. Thanks again for your patience and for reporting this so quickly 🙏
I signed out and then signed back in. As a result, I lost the gift card I redeemed and lost the 48 hours free play. Can you please restore?
Hi and Welcome to the King Community
Thank you for the feedback. and sorry to hear that.
Losing a win streak in Candy Crush often results from app crashes, internet connection issues, or closing the app, even without losing a level. While frustrating, these streaks cannot be restored by support. To fix or prevent this, try updating the game, clearing the cache, and ensuring a stable connection.
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Hi, My episode race won't start. My user id is 15599995556. I am currently playing new level just released and I noticed that after second level my episode race didn't started ( I completed level 22209). I check forum and last time when this happened it was in 2024. When I saw that is something wrong, I restarted the game,…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
