Проблема с игрой

Клюква

Помогите запустить игру. Не играет.не обновляется. Просто застопорилась на месте. Пишут проблемы на сервере. Исправьте пожалуйста

QueenB

Hi @Клюква

Just a quick note, we reply in English here in the Community, so I’ll continue in English 😊

It sounds like the game is not starting and is showing a server error message. This is usually related to a connection issue rather than the game itself.

Please try the following:

• Make sure you have a stable internet connection (try switching between Wi-Fi and mobile data).
• Fully close the game and reopen it.
• Restart your device.
• Check in your app store if a game update is available.

If the issue continues, here is the Help Center article in Russian that may help guide you further:
👉 https://kingcare.zendesk.com/hc/en-us/sections/360000117589-Technical-Help#%20

If none of those steps work, please let us know which device you are using and we’ll take it from there.

QueenB

Hi @Клюква

Just a quick note, we reply in English here in the Community, so I’ll continue in English 😊

It sounds like the game is not starting and is showing a server error message. This is usually related to a connection issue rather than the game itself.

Please try the following:

• Make sure you have a stable internet connection (try switching between Wi-Fi and mobile data).
• Fully close the game and reopen it.
• Restart your device.
• Check in your app store if a game update is available.

If the issue continues, here is the Help Center article in Russian that may help guide you further:
👉 https://kingcare.zendesk.com/hc/en-us/sections/360000117589-Technical-Help#%20

If none of those steps work, please let us know which device you are using and we’ll take it from there.