Candy Crush Saga

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Проблема с игрой

Помогите запустить игру. Не играет.не обновляется. Просто застопорилась на месте. Пишут проблемы на сервере. Исправьте пожалуйста

Accepted answers

All comments

Hi @Клюква

Just a quick note, we reply in English here in the Community, so I’ll continue in English 😊

It sounds like the game is not starting and is showing a server error message. This is usually related to a connection issue rather than the game itself.

Please try the following:

Make sure you have a stable internet connection (try switching between Wi-Fi and mobile data).
Fully close the game and reopen it.
Restart your device.
Check in your app store if a game update is available.

If the issue continues, here is the Help Center article in Russian that may help guide you further:
👉 https://kingcare.zendesk.com/hc/en-us/sections/360000117589-Technical-Help#%20

If none of those steps work, please let us know which device you are using and we’ll take it from there.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Hi @Клюква

Just a quick note, we reply in English here in the Community, so I’ll continue in English 😊

It sounds like the game is not starting and is showing a server error message. This is usually related to a connection issue rather than the game itself.

Please try the following:

Make sure you have a stable internet connection (try switching between Wi-Fi and mobile data).
Fully close the game and reopen it.
Restart your device.
Check in your app store if a game update is available.

If the issue continues, here is the Help Center article in Russian that may help guide you further:
👉 https://kingcare.zendesk.com/hc/en-us/sections/360000117589-Technical-Help#%20

If none of those steps work, please let us know which device you are using and we’ll take it from there.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…