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When I logged in today I got a 12 year gift. When I clicked on it the game froze and when I rastarted the game Therese was no gift added
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Hi @Bylander52
First of all, congratulations on reaching 12 years! That’s an amazing milestone 🎉 Thank you for sticking with us for so long.
I’m sorry to hear the game froze when you tapped the gift. That’s not ideal at all.
Do you happen to remember what the gift included? Also, could you please share your Game ID (you can find it under Settings → Account & Help)? That way we can double-check whether the reward was successfully added to your inventory.
Sometimes rewards are applied instantly in the background, especially if the game needs to restart, so it’s possible it was added without a pop-up confirmation but we’ll confirm properly once we have your ID.
Thanks!
