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Please provide extra moves for watching advertisement
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Without further details, I can't tell what exactly is happening. However, one of these scenarios is probably accurate:
"I don't have the option to watch ads" - If you spent money on this game, you will not be able to watch ads. I have seen some stories of accounts getting their ads back after several months of not spending money, but everyone's experience is different. - If you watched ads for extra moves in the previous level, you will probably not get the option to watch ads for the next couple attempts. Ads will return a few attempts later. - If you started playing a day or two ago, your account might be too new. You might get the option to watch ads a few days later.
"I watch the ads, but they fail to give me extra moves" or "I try to watch the ads, but they don't load" - Make sure that you have a strong and reliable cellular/internet connection. - Sometimes, ads just fail to load properly. Some people report game crashes. Other times, the ad might try to load, but it fails to load, causing the game to stop serving ads for the time being. - Unfortunately, ad failures can be out of your control. There's not a whole lot you can do.
Additionally, some players have been put into a test group that changes how ad-based rewards work. For players in this group, I have seen extra restrictions for getting moves from ads. If you are in this group, be sure to read the instructions to learn how the system works.