Recent crashing, freezing, or lagging after version 1.327.0.1 - (Edited by CM: FIXED)!

Hi everyone,

Thanks again for your patience while this issue was being investigated.

The Studio team has now released a fix for the recent freezing, lagging, and crashing issues some players experienced after updating to version 1.327.0.1.

The fix should now be rolling out for both Android and iOS players. Please check your app store for the latest available update.

A few players have already shared that installing the newest update has solved the issue for them, which is great to hear.

Thanks again for reporting this and for sharing your device details and experiences with us. It really helps the team investigate and resolve issues like this.

Hi everyone, thanks for all the reports here.

We’re currently keeping an eye on reports where the game freezes or crashes, especially near the end of a level, after using boosters, or after buying Extra Moves.

If this happens to you, please first:

update the game to the latest version
fully close the app and reopen it

If the issue happens again, please reply with:

your Game ID - How to find your Game ID
your device and OS version
your game version
the level number
whether you bought Extra Moves
which boosters were active
the date and time it happened
a short screen recording or a screenshot, if possible

That information helps a lot when checking these reports with the team.

Thanks again for continuing to share details. We are reviewing the reports and keeping track of the pattern.

Hi everyone 👋

Thanks for your patience here 🙏 I just wanted to check back in with an update.

At the moment, we’re not seeing a widespread issue affecting all players, but we do understand that some of you are still experiencing freezing or crashing from time to time.

To help rule out common causes, we recommend trying the following:

Make sure your game is updated to the latest version
Restart your device
Check that you have enough free storage available
If you’re playing on Facebook, try switching to a different browser

If the issue is still happening after that and especially if:

it affects your progress
happens after a purchase
or involves lost items

👉 the next step is to contact our Player Support team through the game.

They will get access to your account details and can investigate your case more closely and follow up with you directly.

You can reach them by opening the game app and go to:
Settings (⚙️) → Account & Help → Help Center and select your topic → scroll all the way down and select "Contact Us"

Thanks again for reporting this and for sticking with us 🙏

Hi everyone,

Thanks again for reporting the recent freezing/crashing. I’ve checked internally and at the moment we’re not seeing a large spike in crash reports, so I’d like to gather a bit more detail to understand what’s going on.

Some of you have provided the platform you are currently having this issue on but not everyone so ff you’re still experiencing this issue, could you please share:

Which platform you’re playing on (iOS, Android, Facebook in browser, Windows app, etc.)
Is the game still crashing and how many times has it crashed since yesterday?

This will help us identify whether this is platform-specific or linked to something else. If you’re playing on Facebook in a browser, please mention that specifically, (we have another issue being investigated for Facebook crashes).

Thanks again for your help and I’ll keep monitoring this thread 🤓

Hi everyone and thanks for all the reports, and sorry you’re dealing with the freezing/crashing. I’ve read through everything here, and thank you @Alienscar for pulling the related posts together, super helpful.

I’m looking into this and will share the feedback with Player Support and if this needs to be investigated by the developers. I'll keep you updated 🫡

In the meantime, if you have any updates, rather if the issue is still persisting or if it's back to normal, please let us know as it help with the investigation 🙏

https://community.king.com/en/candy-crush-saga/discussion/582858/game-keeps-freezing-and-wasting-progress

Yes @katieroselizzy plenty of people are complaining about their game crashing since the last update.

Here are a few of them.

https://community.king.com/en/candy-crush-saga/discussion/582780/crashing

https://community.king.com/en/candy-crush-saga/discussion/582806/game-freezing

https://community.king.com/en/candy-crush-saga/discussion/582814/crashing

https://community.king.com/en/candy-crush-saga/discussion/582777/recent-crashes-2-21-26

https://community.king.com/en/candy-crush-saga/discussion/582722/why-the-game-crash-since-the-last-update

https://community.king.com/en/candy-crush-saga/discussion/582705/game-hanging

https://community.king.com/en/candy-crush-saga/discussion/582715/game-crashed-and-closed

Unfortunately, even when it is plainly their fault, you won't get a sensible answer from King and they will always blame the players device and memory.

King's response is stuck in the past as today's devices are just as powerful as computers and the majority of people playing this game now have super fast broadband.

I am sorry to say that all you can do is keep playing the best you can until King realise they have a problem and fix it.

All comments

HM100

Same

Deal_One

I never had a problem with crashing or freezing. I use iPhone 12.

Racoon7

Hi @QueenB I have been keeping an eye out for updates which I saw yesterday. I am so relieved to gain access back into my game again 🤗 Thank you so much 💜I don't have many events, but being able to access my game is most important.

bouchonvivi

toujours des problèmes de téléchargement du jeu j'en ai marre..

Hi everyone,

Thanks again for your patience while this issue was being investigated.

The Studio team has now released a fix for the recent freezing, lagging, and crashing issues some players experienced after updating to version 1.327.0.1.

The fix should now be rolling out for both Android and iOS players. Please check your app store for the latest available update.

A few players have already shared that installing the newest update has solved the issue for them, which is great to hear.

Thanks again for reporting this and for sharing your device details and experiences with us. It really helps the team investigate and resolve issues like this.

there was an update available - I have done the update and it’s working now

I have been in the App Store and yes there was an update. I have updated my app and it’s now working. Yipeeeee

Manun4e

No, I'm an Android user. Since I'm an addicted crusher, I was checking here and in the app store for some news regarding the fix :) I can play again! Hope the issue will be resolved soon for everyone!

PummyRaj

A Warm Welcome to the King Community @d13cdl🤗

That's an interesting question! From what I remember, only few players provided their device details while reporting the issue!

Let me check in the main thread and see if it's just the Apple devices that are being affected by the freezing issue🤔

PummyRaj

Glad to know that the issue seems to resolved in your game @Manun4e🤩

I will check with our Community In-charge and see if it's the same for all crushers🤞

https://community.king.com/en/candy-crush-saga/discussion/582777/recent-crashes-may-4th-2026-version-1-327-0-1-edited-by-cm-under-investigation

my apps automatically update - it is not fixed for me. Just out of interest- is this only happening to people using iPhones?

Manun4e

There is a new version of the game in the app store 1.327.1.1 and the problem stems to be finally resolved :)

rena1969

hello I have the same problem

CaramelKat

Hi there! I'm sorry to hear that your game is freezing on the Daily Treat Machine. Rest assured that the Studio team is aware and working on this:

Lupi_lu

I still am unable to log in ! Been a week now . Not sure what level I was on . They restored my account but still couldn’t get in .
I can get to the wheel page sometimes and it just freezes. !!

NeneTyson

My candy crush game is completely frozen at the overgrown season

I have done everything that I’m supposed in order to fix. It is completely frozen.

Candy crush saga - When the game loads the screen freezes on the daily treat machine. It has been like this for days now. When is a fix going to be done? So frustrating.

IMG_0949.png

bouchonvivi

mon jeu ne telecharge plus

bouchonvivi

je ne peut plus joué du tout

IlonaKalin

mine froze when I tried opening game a few days ago on daily booster . Don’t want to loose my progress or gold bars after playing for 10 years !!!

Please fix !!

mollybee17

my game has also been freezing - can’t play the game as it doesn’t get past the treat machine - freezes there every time. Have tried restarting phone and the app.

IlonaKalin

I’ve been frozen on daily treat machine for a few days now. Very frustrating Afraid to reinstall for fear of losing my position & over 3000 gold bars.
please help.

GramT

I don't even bother to play on my computer anymore. It constantly froze after only a couple of moves. I've tried all the suggestions, nothing worked so I play on my phone once a day. I don't try to beat any score or anything either. I save a lot of money because I rarely buy gold or any boosters. This was the only game I paid to buy perks, but it's just not worth it.

grazgirl2000

Mine keeps freezing still. If I play in airplane mode it’s fine but as soon as I connect to wifi or cell service than the game freezes immediately.

Racoon7

Hi @katieroselizzy @QueenB I also have the same problem, the only difference is I can't even access my game. Yesterday the game opened and froze on the Daily Treat Machine which was the furthest I have got in 3 days!

I have tried all the trouble-shooting and nothing works! I am really wanting to play Jurassic Season 😥

Screenshot_20260509_185231_com.king.candycrushsaga.jpg

Screenshot_20260509_190641_com.king.candycrushsaga.jpg

Please help 🙏

Player ID: 12365424550

arbyandayla

yes, mine is still freezing

hippiegrl30

yes it’s been going on for 2 months now. I am broke from this game. It crashes whenever a booster or a colorful candy is used

powerbob501

As soon as I hit play on loading screen the daily treat machine pops up and freezes. Samsung S25. Happens both wifi and mobile data. I cleared cache, force stopped, restarted, and nothing works. No updates available.

Accepted answers

https://community.king.com/en/candy-crush-saga/discussion/582858/game-keeps-freezing-and-wasting-progress

Yes @katieroselizzy plenty of people are complaining about their game crashing since the last update.

Here are a few of them.

https://community.king.com/en/candy-crush-saga/discussion/582780/crashing

https://community.king.com/en/candy-crush-saga/discussion/582806/game-freezing

https://community.king.com/en/candy-crush-saga/discussion/582814/crashing

https://community.king.com/en/candy-crush-saga/discussion/582777/recent-crashes-2-21-26

https://community.king.com/en/candy-crush-saga/discussion/582722/why-the-game-crash-since-the-last-update

https://community.king.com/en/candy-crush-saga/discussion/582705/game-hanging

https://community.king.com/en/candy-crush-saga/discussion/582715/game-crashed-and-closed

Unfortunately, even when it is plainly their fault, you won't get a sensible answer from King and they will always blame the players device and memory.

King's response is stuck in the past as today's devices are just as powerful as computers and the majority of people playing this game now have super fast broadband.

I am sorry to say that all you can do is keep playing the best you can until King realise they have a problem and fix it.

I’m looking into this and will share the feedback with Player Support and if this needs to be investigated by the developers. I'll keep you updated 🫡

In the meantime, if you have any updates, rather if the issue is still persisting or if it's back to normal, please let us know as it help with the investigation 🙏

Hi everyone,

Some of you have provided the platform you are currently having this issue on but not everyone so ff you’re still experiencing this issue, could you please share:

Which platform you’re playing on (iOS, Android, Facebook in browser, Windows app, etc.)
Is the game still crashing and how many times has it crashed since yesterday?

Thanks again for your help and I’ll keep monitoring this thread 🤓

Hi everyone 👋

Thanks for your patience here 🙏 I just wanted to check back in with an update.

At the moment, we’re not seeing a widespread issue affecting all players, but we do understand that some of you are still experiencing freezing or crashing from time to time.

To help rule out common causes, we recommend trying the following:

Make sure your game is updated to the latest version
Restart your device
Check that you have enough free storage available
If you’re playing on Facebook, try switching to a different browser

If the issue is still happening after that and especially if:

it affects your progress
happens after a purchase
or involves lost items

👉 the next step is to contact our Player Support team through the game.

They will get access to your account details and can investigate your case more closely and follow up with you directly.

You can reach them by opening the game app and go to:
Settings (⚙️) → Account & Help → Help Center and select your topic → scroll all the way down and select "Contact Us"

Thanks again for reporting this and for sticking with us 🙏

Hi everyone, thanks for all the reports here.

We’re currently keeping an eye on reports where the game freezes or crashes, especially near the end of a level, after using boosters, or after buying Extra Moves.

If this happens to you, please first:

update the game to the latest version
fully close the app and reopen it

If the issue happens again, please reply with:

your Game ID - How to find your Game ID
your device and OS version
your game version
the level number
whether you bought Extra Moves
which boosters were active
the date and time it happened
a short screen recording or a screenshot, if possible

That information helps a lot when checking these reports with the team.

Thanks again for continuing to share details. We are reviewing the reports and keeping track of the pattern.

Hi everyone,

Thanks again for your patience while this issue was being investigated.

The Studio team has now released a fix for the recent freezing, lagging, and crashing issues some players experienced after updating to version 1.327.0.1.

The fix should now be rolling out for both Android and iOS players. Please check your app store for the latest available update.

A few players have already shared that installing the newest update has solved the issue for them, which is great to hear.

Thanks again for reporting this and for sharing your device details and experiences with us. It really helps the team investigate and resolve issues like this.

All comments

MountainMom

Hello @katieroselizzy and Welcome to this King Community.

Please check out the 👉Technical Help👈 section of our Help Center. In that section, there are tabs for different types of devices and platforms, so select the appropriate tab and scan the article(s) regarding crashing or freezing.

gtamanaha

in the last week, you guys fixed the playing podcast issue but now a new issue. My game play keeps freezing. Though you gave some free items like flying saucers or lollipops, I still lost more item. Please fix

MountainMom

Hello @gtamanaha. We are happy to hear the audio issue has been fixed, but we also understand your frustration when your game freezes. Have you seen the articles in the 👉Technical Help👈 section of our Help Center? In that section, you can choose a tab for your device/platform and then select the article regarding why games keep crashing or freezing.

ajburke

Yes. I have been having the same issue for the past 3 days.

https://community.king.com/en/candy-crush-saga/discussion/582858/game-keeps-freezing-and-wasting-progress

Yes @katieroselizzy plenty of people are complaining about their game crashing since the last update.

Here are a few of them.

https://community.king.com/en/candy-crush-saga/discussion/582780/crashing

https://community.king.com/en/candy-crush-saga/discussion/582806/game-freezing

https://community.king.com/en/candy-crush-saga/discussion/582814/crashing

https://community.king.com/en/candy-crush-saga/discussion/582777/recent-crashes-2-21-26

https://community.king.com/en/candy-crush-saga/discussion/582722/why-the-game-crash-since-the-last-update

https://community.king.com/en/candy-crush-saga/discussion/582705/game-hanging

https://community.king.com/en/candy-crush-saga/discussion/582715/game-crashed-and-closed

Unfortunately, even when it is plainly their fault, you won't get a sensible answer from King and they will always blame the players device and memory.

King's response is stuck in the past as today's devices are just as powerful as computers and the majority of people playing this game now have super fast broadband.

I am sorry to say that all you can do is keep playing the best you can until King realise they have a problem and fix it.

I’m looking into this and will share the feedback with Player Support and if this needs to be investigated by the developers. I'll keep you updated 🫡

In the meantime, if you have any updates, rather if the issue is still persisting or if it's back to normal, please let us know as it help with the investigation 🙏

Una1213

Several players have reported consistent crashes since the recent update, especially near level completion after using boosters.

Is this currently being investigated as a known issue?

And is there an estimated timeframe for a fix?

Many of us are losing progress, gold bars, and winning streaks. It would be helpful to know whether this is acknowledged as a system-level issue rather than a device or connection problem.

Tamsyjam

please fix game keeps freezing and stopping. Never had this before and I’ve been playing for years

https://share.google/lZMBbJh6CPUXKv3Pb

Hello @Tamsyjam you have already posted about this issue, so there is no need to post about it again.

As you already know other people have already complained about this issue, so please join in with one of the existing threads.

https://community.king.com/en/candy-crush-saga/discussion/582777/recent-crashes-2-21-26-edited-by-cm-reported-to-the-studio

Hi everyone,

Some of you have provided the platform you are currently having this issue on but not everyone so ff you’re still experiencing this issue, could you please share:

Which platform you’re playing on (iOS, Android, Facebook in browser, Windows app, etc.)
Is the game still crashing and how many times has it crashed since yesterday?

Thanks again for your help and I’ll keep monitoring this thread 🤓

nicoleg2

every time I open the app and start a game, it freezes and I have to quit out and lose a life!

MountainMom

Hello @nicoleg2 and Welcome to this King Community!

A number of players have reported a similar issue. Please provide the information requested by our Community Manager (QueenB) in the following thread:

Your answers will help diagnose the problem and get it resolved

dia_candy

The game crashes after each level played. The Daily Stamps window opens and the screen freezes. The problem occurs on both Android and Windows.

Appreciate this @dia_candy 🙏

same!!!!

dia_candy

I played today hoping that, as it was a new day, another daily stamp, the game would unlock. It's worse than yesterday. Yesterday I could play one level after closing/reopening, today I need 2-3 closes/reopens.

Beckylovespizza

using iOS. I have been having the game crash a lot lately. I even bought a new phone because I thought my phone was too full and apps couldn’t get updated. Brand new phone, same thing. Today I had a super candy was playing a candy ball and it froze and when I closed and reopened my super candy ball was gone and I got no offer of a consolation gift. I’ve been playing since almost the beginning and I am getting tired of this game. Seems like it’s always another problem. See attached photo.

I had 24 moves and the super candy ball! Now it put me at regular play no super balls. No offer of even a spaceship to assist. Yall need to get this fixed. I’m out unless until this gets fixed for me. I’ve spent a small fortune on this game and I’m sick of using real money on a game that is ripping me off of earned rewards.

update!! Happened two times in last 5 minutes. Always slams shut when using a special candy! First time it made me lose my super candy ball. See screen shots;

no consolation reward either time What I notice has changed is now the booster I used isn’t showing up on my screen so when old screen shot there is no proof of me having used a booster. Both of these are space ship booster plays. I have updated the app.

I'm playing on an iOS platform (iPhone). It's happening after each win and has happened mutliple times on 2/23 and 2/24). I've lost boosters and gold bars (used gold bars to buy moves and right before winning the level, the game froze).

kuripjbn

I started playing not to long ago and recently I keep having the game crash in the middle of my game and I lose a life. It’s happened multiple times especially when I select the saucer, so I lose that as well. Any recommendations?

Kevin_

Hi @kuripjbn and welcome to the Community!

I am sorry to hear that your game is constantly crashing, we usually recommend these steps to make sure that everything is working correctly:

*Restart: Force close apps and restart your device.

*Updates: Check that you have the latest game and device updates.

*Memory: Keep at least 2GB of free storage for smooth gameplay.

*Connection: Use WiFi instead of cellular data.

*Clear Cache:

🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache

🍏 iOS: Settings > Safari > Clear History and Website Data

If that does not work and you noticed that this only happens when using the UFO booster, please check out our Help Center + chat bot. Then choose the Chat With Us, you can reach out to Player Support to obtain help with your issue ensuring that your receive a reply as soon as possible.

However if you have any issues getting an answer do not hesitate to let me know. Have a nice day!

Still crashing and it’s super frustrating to lose boosters! Screenshots of two crashes today 2/26

dia_candy

If I need to provide account details to identify/fix the problem, I'll do it without any problems. I'm not interested in All Star Tournament, I just want to keep playing, I don't want to abandon.