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in the last week, you guys fixed the playing podcast issue but now a new issue. My game play keeps freezing. Though you gave some free items like flying saucers or lollipops, I still lost more item. Please fix
Hello @gtamanaha. We are happy to hear the audio issue has been fixed, but we also understand your frustration when your game freezes. Have you seen the articles in the 👉Technical Help👈 section of our Help Center? In that section, you can choose a tab for your device/platform and then select the article regarding why games keep crashing or freezing.
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
