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Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, thanks for continuing to report this.
A previous Booster Wheel issue was fixed, but I can see that some players are still reporting unusual timers, so I’m continuing to monitor new cases.
If your Booster Wheel is still not working, please first:
If you recently changed your device time manually, or traveled across time zones, please set your device date and time to automatic, restart the game, and check again after the next local midnight.
If the issue continues, please reply with:
Thanks again for your patience and for sharing these details. I’m keeping an eye on the reports here.
Hi everyone 😃
We have an update!
Please make sure you update your game to version 1.323. which should fix the issue with the Booster wheel.
If the issue persists after updating the game, please let us know and share a screenshot of the version you have installed.
Thanks all for your patience 🤗
Hi there, welcome to Community @MsMuff
I understand your concern and I will provide you with more details on this.
I want to inform you that our team is working and investigating this as we speak. In case more information is needed, we will reach out to you.
I hope this helps and wish you a nice day!
Hi everyone 👋
Thanks again for all the reports and details you’ve shared.
I’ve checked with the team and we can confirm that there is an issue affecting the Booster Wheel, which is why some of you are seeing the timer stuck or not being able to spin.
The team is already working on a fix, and we’re pushing to have this resolved as soon as possible.
In the meantime, there isn’t anything specific you need to do on your side, just make sure your game is updated when a new version becomes available.
I really appreciate you flagging this quickly and helping us track it down. I’ll keep this thread updated as soon as I have more news.
Hello, I having the same problem too. The time at main menu is showing 52weeks and 1day but on event its showing normally. Mine game ID is 1021905177
If you aren’t playing daily try just save boosters from the cinema watch for a few days to give you something to use.
I also have had the problem for months. Wish they’d figure out a good fix.
moi aussi je ne l'ai plus
Mine hasn't worked for the 2 months, they really need to update the boosters anyways, but it would be really nice if it worked! Why is it taking so long to fix this??
Just checking in to say, my Booster Wheel on the PC still is not working, since late February. It has always worked on the phone app, but my booster stash is not carried over to the phone app from the PC, so I've not been playing as much.
On the PC, the time left until the next booster varies, it must be random. My booster stash is dwindling, so I hardly ever use one, so I hardly ever pass hard levels on the PC. I'm at level 5237 now.
I saw that someone else is having problems with the Daily Treat Machine, but that has always worked for me on both PC and phone. But I'd rather have the Booster Wheel work.
My user number is 2132178280.
Regards
@QueenB My Booster Wheel is working but my Daily Treat Machine didn’t work for the 2nd time. It also starts at 1:00am instead of midnight.
This is a bunch of Hogwash. Fix the D… games.
User ID 1111273375 Still can't use the Booster Wheel.
Also, I have limited time to play. If I don't use all my gifted lives why is it they are gone the next day?
I set the time to automatic and the Booster wheel is not working. You say to check the version I am playing, HOW DO I DO THIS? I am On Facebook on a computer. Windows 11. You say I am on level 2 I am actually on 6480.
2824877849 This is my Game ID. Thank you. Anita
Igen,nekem is. Már egy hónapja nem működik.
same for me several times now
The booster wheel in my Facebook game on a Windows PC is always stuck at some hour in the future that never arrives. Like it's always x hours away from my next booster. But when I log in hours later, the booster wheel is again reset to hours away.
My booster wheel no longer works on the PC, no matter which browser I switch to. Hasn't worked on the PC since late February. It works on my phone app. But I'm not going to spend much time on that, squinting and trying to like it.
Please fix this. I play in Facebook on a computer!!!!!!!!
need help as well, done outdated game, booster wheel still not working!!!
How can I update on my desktop computer. There is no where to do so.
I have had this issue for over a month now, Facebook on Laptop not phone. Any response regarding this on Laptop/FB? Thanks!
It says 12 hours. I don't know how to confirm the version I am playing and also how to update. Thabks.
Hi @sparker1993 and yes, there has been a couple of reports coming from other payers as well so we have reported this to the studio and it's going to be looked at.
Just to double check something, did you happen to travel or changed the device date at any point?
Also, could we have your Game ID so I can pass this a long for investigation? Thank you ☺️
Aplogies on the delay on getting back to you all but can you please confirm, what is the iaaue you are facing now with the booster wheel?
Is the timer showing weeks before you are able to collected or are you having a different issue?
Me too I have same problem how to reset booster wheel time
Hi and Welcome to the Community
Thank you for reporting. Please check this page for more Info Here
can anyone help me reset my booster wheel please can’t spend for 161 weeks
Hola…el juego se carga pero cuando hago clic en jugar no se abre…queda ahi…hace unos dias me pasa esto…
For the last 2 days, the Booster Wheel isn't working. I start the game and go to spin the booster wheel, but it just says "come back later for another spin", as if I've already spun it for that day. But I haven't been able to spin it for 2 days. That's never happened before. I need all the boosters I can get for these tough levels.
Hello @stevef79 and Welcome to this King Community!
Sometimes an issue that a player experiences is related to their device rather than the game. So, we first suggest trying the following troubleshooting tips to maximize the chances of the game running more smoothly for you:
If these steps don't solve your problem with the Daily Spin event, let us know.
Same happening to me for the last two days.
same happened to me for the last two days.
Me too. And I have been stuck for days and days.
Why did you break the "STRENGTHENING WHEEL" in the Events section, which was working flawlessly and awarding prizes? The "STRENGTHENING WHEEL" on the homepage and in the Events section is and hasn't been awarding prizes for several days. Even though the day has just begun, it resets itself. This is because a new day begins after nightfall, and the right to receive a prize arises. A person can claim their prize at any time. So, while my feedback from yesterday was being considered, it appears that a properly functioning event is now broken. Please fix this and compensate me for the prizes I haven't received. I haven't received prizes twice now because it's broken and not progressing correctly. This is brought to the attention of the relevant authorities.
I've got hit by this issue too but only on 1.322
the booster weel on the game has not workrd for two days now, you click on it and it just keeps saying come back later ? and clock keeps saying 19 hrs kind regards steph
I'm facing the same problem, booster wheel isn't working and it says come back later.
I hope you will fix it soon.
Hi @Deallen and thanks for posting about this!
Just so I understand correctly, what exactly is happening with the Booster Wheel?
If it happens again, could you please share a screenshot of what you see on your screen? That will really help me understand whether the timer is frozen or if something else is going on.
Thanks!
Good morning, the wheel has been like this for three days, it keeps telling me there are 14 hours to go. Thanks.
Same problem here , frustrating.
I' have the same problem
Hello. Both me and my wife have the same problem, that we can't spin with the wheel for a few days, it always waits and when the counter is 0, it starts the countdown again and doesn't let me spin! This error came up after the last update! I'll ask someone to fix it. Thank you
@Lorena_Puntel Thank you for providing the details and the good news is that the Studio has found the issue and working on correcting this so I will keep you all updated once I know more 😉
A thousand thanks
I have purchased coins in Candy Crush Saga, but after spinning the wheel, the additional lives and rewards are not showing up in the game. This issue is causing a loss of interest in playing. Earlier, even after the moves were completed, the additional moves I won helped me complete the level many times, but this feature is no longer appearing.
Kindly look into this issue and resolve it at the earliest.
now in candy crush the spin wheel is always not working saying come back later showing so many hours to wait yet i have not spun the wheel
what is going on with it?
Unrelated but did this issue caused 1.322 not to appear for Windows Users? How will these players play out the new levels for today. Will they able to play them using 1.321 or they have to use Mobile to play them? On Android I have 1.322 installed which has the wheel bug.
I can play them with 1.321 but please ensure 1.322 will be available on Windows later this week as the new 60 ones are the last ones that can be done with 1.321. Thanks!
Currently the bug exists still but the correct Booster Wheel items are now showing which include a 15min UFO (And Party in my case)
Update did came later nevertheless
Why haven't you fixed the booster Wheel?
It's been 3 fricken days since i was able to spin the booster wheel!!!!! This
Bei mir ist es seit Gestern Mittag genauso. Es läuft nicht, komme in XXX wieder.
Good morning, thanks again, everything's back to normal. Have a nice day.
Managed to spin the wheel yesterday nevertheless
It's not working again!!!
My booster wheel says 156 weeks to me t spin. Why the heck would I have to wait that long??? Wasn't it every 24 hours????
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Hi, I finished 23 tickets of the Yetis Draw out of 25 , still have 2 only to reach the big prize. But all tickets disspaeared on the board game and not appearing near the level number anymore. Where did they go ?
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