By changing the email address is there a risk of losing boosters and GB

Question

This discussion was created from comments split from: How To Change E-Mail Address Or Password At The Kingdom With GIF & ScreenShots.

dia_candy · Answer

Thanks! I changed my email address without any problems, but I'm still waiting for the reported problem to be resolved.

dia_candy · Answer

Thanks! I want to change my email address because I found that I can no longer log in. I wrote to the support service from my candy crush account about the problem I wrote about here https://community.king.com/en/candy-crush-saga/discussion/comment/3486940?tab=all#Comment_3486940. Should I wait to see if/when the problem is resolved and then change my email address?

QueenB · Answer

Hi @dia_candy

I’ve split your comment into a new discussion because the old thread was archived and the steps there are no longer available.

To your question: changing the email on your King account won’t affect your game progress, boosters, or Gold Bars. Those are tied to your game account, not the email itself. After updating the email, everything remains as is when you sign back in.

How it works today

* If your account is a regular King account (email + password): update your email from within the game’s Account/My Account section after passing the security check. We can’t change it for you; it must be done by the account owner.
* If your account was created with Apple ID: Apple-based accounts can’t change the email directly. The path is to create a new King account with your preferred email and then have Support transfer your progress/items as needed.
* If the new email you want is already used on another King account: you’ll need a different, unused email address to proceed.

If you're unsure or want to change the email connected to your account, the safest way is to contact Support directly through the game:

Settings (cogwheel) → Account & Help → Help Center → select a topic → scroll down → Contact Us

That way they can securely check your account and guide you step by step.