Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

All You Need to Know About All Stars 2026

Learn More

Why the game keeps hang up?! Facing almost 5 times today.

the game keeps hanging up these few days and force me to close the app and reopen which caused I lost the change automatically.

To ask your Question:

Accepted answers

All comments

beengng

version 1.322.0.1

ID 1403058506

beengng

QueenB,

how to get back to you privately as don’t want to show the ID in the open forum.

beengng

IMG_0312.png

Thanks, QueenB.

see attached picture.

Yes, this is your point 1 : when matching or triggering a combo.

I only played one time on my phone yesterday and nothing happened.

Thanks in advance.

QueenB

Hi @beengng

Thanks for the details, really appreciate you trying all the steps already 🙏

Since you're on the latest version and using an iPhone 17, this definitely shouldn’t be happening.

I didn’t receive the screenshot you mentioned, would you mind trying to attach it again?

Also, a couple of quick questions that might help us narrow this down:

Does the game crash while you're actively playing (for example, when matching a special candy or triggering a big combo)?
Or does it freeze between screens (like after winning / losing a level/ watching ads)?
Since yesterday, about how many times has this happened?

If we can spot a pattern, it’ll be much easier to escalate this properly.

beengng

Thanks a lot for your reply.

iPhone 17.

Yes, latest version.

It’s appear randomly.

I tried all your recommendations but don’t work properly. Now I only play one time a day as quite ignoring.

Please see attached photo as reference.

QueenB

Hi @beengng and welcome to the Community 😊

To help narrow this down a bit:

What device are you playing on?
Is your game updated to the latest version?
Does it happen on a specific level, or randomly?

If possible, next time it happens, could you take a screenshot right before or after it freezes? That can really help us spot patterns.

In the meantime, I’d recommend:

Fully closing the app (not just minimizing it)
Restarting your device
Checking that you have enough free storage space

Thanks!

Accepted answers

All comments

QueenB

Hi @beengng and welcome to the Community 😊

To help narrow this down a bit:

What device are you playing on?
Is your game updated to the latest version?
Does it happen on a specific level, or randomly?

If possible, next time it happens, could you take a screenshot right before or after it freezes? That can really help us spot patterns.

In the meantime, I’d recommend:

Fully closing the app (not just minimizing it)
Restarting your device
Checking that you have enough free storage space

Thanks!

beengng

Thanks a lot for your reply.

iPhone 17.

Yes, latest version.

It’s appear randomly.

I tried all your recommendations but don’t work properly. Now I only play one time a day as quite ignoring.

Please see attached photo as reference.

QueenB

Hi @beengng

Thanks for the details, really appreciate you trying all the steps already 🙏

Since you're on the latest version and using an iPhone 17, this definitely shouldn’t be happening.

I didn’t receive the screenshot you mentioned, would you mind trying to attach it again?

Also, a couple of quick questions that might help us narrow this down:

Does the game crash while you're actively playing (for example, when matching a special candy or triggering a big combo)?
Or does it freeze between screens (like after winning / losing a level/ watching ads)?
Since yesterday, about how many times has this happened?

If we can spot a pattern, it’ll be much easier to escalate this properly.

beengng

IMG_0312.png

Thanks, QueenB.

see attached picture.

Yes, this is your point 1 : when matching or triggering a combo.

I only played one time on my phone yesterday and nothing happened.

Thanks in advance.

beengng

QueenB,

how to get back to you privately as don’t want to show the ID in the open forum.

beengng

version 1.322.0.1

ID 1403058506

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

Shop not Loading 13/03 - (Edited by CM: Under Investigation)!
Unable to purchase
Booster wheel not working - Edited by CM: Fixed on version 1.323 Update your game!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…