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money has deducted from account but i did not get the gold bars
Hi @meenalchib
Thanks for letting us know and I’m sorry this happened.
If money was deducted but the Gold Bars didn’t appear, this needs to be reviewed by our Player Support team, since they can access purchase records.
Please reach out via the game app: Settings → Account & Help → Help Center → select a purchase topic → scroll down → Contact Us and provide them the details of your purchase.
They’ll investigate and either restore the Gold Bars or guide you on the next steps.
You can also check with your app store (Apple / Google Play) to confirm the transaction status if needed.
I hope this gets sorted quickly for you.
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Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
