Money deducted

Blacpearl4

My money has been deducted from my account but I’m not receding the gold bars or extra moves. I bought the moves March 4th for $1.99 and March 5th for 3.99. I spend well enough money on this game not to receive what I pay for. What can I do?

QueenB

Hi @Blacpearl4 I’m really sorry to hear that 😕

For purchase issues, we’re unfortunately not able to access payment records here in the Community. The best and fastest way to resolve this is:

Option 1:
Contact Player Support directly through the game app:
Settings (cogwheel) → Account & Help → Help Center → choose any purchase-related topic → scroll down → Contact Us

They’ll be able to check the transaction and restore the items if needed.

Option 2:
If the charge is still pending or looks unusual, you can also contact your payment provider (Apple / Google / etc.) to report the transaction.

Support can see the full purchase history and will sort this out properly for you.

Let me know once you’ve contacted them if you need any guidance.

QueenB

Hi @Blacpearl4 I’m really sorry to hear that 😕

For purchase issues, we’re unfortunately not able to access payment records here in the Community. The best and fastest way to resolve this is:

Option 1:
Contact Player Support directly through the game app:
Settings (cogwheel) → Account & Help → Help Center → choose any purchase-related topic → scroll down → Contact Us

They’ll be able to check the transaction and restore the items if needed.

Option 2:
If the charge is still pending or looks unusual, you can also contact your payment provider (Apple / Google / etc.) to report the transaction.

Support can see the full purchase history and will sort this out properly for you.

Let me know once you’ve contacted them if you need any guidance.