Game not loading

King_admin

This discussion was created from comments split from: Game not loading on either facebook or mobile.

QueenB

https://community.king.com/en/Mod-corner/discussion/comment/3494642#Comment_3494642

Hi @Catscan 😊

Sorry to hear you’re having trouble loading the game.

Since this discussion you commented on is quite old, I've split your comment so we can start fresh and it would really help if you could share a bit more information so we can understand what might be happening.

Could you please let us know:

• Where you are playing (mobile app, Facebook, or Windows)?
• What exactly happens when you try to open the game? For example, does it stay on the loading screen, show an error message, or close by itself?
• If possible, please share a screenshot of what you see when the game doesn’t load.

Also, just to check, have you already tried restarting the game or refreshing the page/app?

Once we have a little more information, we’ll be happy to help you look into it.