Didn't get in app purchase on candy crush

Question

I receiveI received a 9.99 dainty bundle package from google play pass.I redeemed it, but I did not get the credits

christinewupp · Answer

There is no "contact us" when you follow QueenB's instructions. There is now a "chat with us" . Follow that instead and then hopefully the chat bot will put you in touch with player support. It might be easier and quicker though to just contact Google directly for a refund.

QueenB · Answer

Hi @Vikeslvr and welcome to the community 😊

Thanks for letting us know about this. Since this involves a purchase through Google Play Pass, the best thing to do is to contact our Player Support team so they can check the transaction and make sure the bundle is correctly added to your game.

You can reach them directly from the game app:

* Tap the Settings (cogwheel) in the game
* Select Account & Help
* Tap Help Center
* Choose a related topic
* Scroll down and tap Contact Us

This way the support team will automatically receive your Game ID and device information, which helps them investigate the purchase faster.

If possible, it also helps to include a screenshot of the Google Play Pass redemption or receipt when you contact them.

Let us know how it goes!