Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Unable to purchase
Sign in or register to leave a comment and join the conversation.
Hi everyone 👋
Thanks a lot for taking the time to report this! We can see multiple players experiencing issues with the Shop not loading, and we understand how frustrating this can be, especially when you’re trying to make a purchase.
The issue has been flagged and shared with the team, and we’re currently looking into it.
If the issue continues after trying these steps, please hang tight while we investigate further.
We’ll keep this thread updated as soon as we have more information to share.
Thanks again for your patience 🙏
Hello @devoryf unfortunately the issue of peoples' Shop not working is quite common at the moment.
Please check out the thread linked below
https://share.google/gpcCVemJZgHUIcudY
It has been weeks for me and months for others and still no resolution.
I can't buy in the store. I've tried everything and it won't load. What should I do?
It's getting a bit silly now, it's been months that I haven't been able to use the shop? When will this be fixed??
I’m unable to purchase bars for Candy Crush
Needed to buy the special offer to qualify for the next round an cannot get in AGAIN! I am requesting a full refund for all the purchases to get me inti the 2nd round plus the purchases this week as I currently 4th and only have a couple of hours to get in the top 3. This is totally unfair and probably got a legal case for not allowing me to get to the finals. I am currently near 20,000 levels and deserve to be treated fair for the 10 years of playing time, effort and money spent.
this has happened to me today but it did take money from my account and not give me my awards
✌️😰
I want to progress but I can't. It says "Server error"
Just had a work around! I downloaded Candy Crush on my PC and added payment through my mobile which said it didn't work and said the same as the image you attached but when I went back on my mobile candy crush my gold bars were there! Not great but did work for now.
Tried all that, everything short of deleting and reloading the gamer. nothing works.
Ich hatte das leider auch schon öfters, dass die erste Zahlung fehlgeschlagen ist und beim 2. Versuch kauf erfolgreich war, jedoch kann es dann hängen bleiben, wenn man während dem Zahlvorgang die Seite verlässt 🫤
I am having the same issue!
Restarted phone, uninstalled candycrush, cleared cache, logged in logged out, logged in and out of networks, used different wifi - tried everything I am nearly on level 20,000 and 2nd on All Stars comp 2nd round and need to buy bars asap. Never happened in the past 12 years!
Why does it keep doing this? I am going to lose all my boosts if I cancel but there is nothing else I can do.
all of my King games are not connecting to the internet. I have Candy Crush, Candy Crush Soda and Blossom Blast and the ability to connect to the internet in order to buy gold, play bonuses like Bake A Cake in Soda, Racing in Candy Crush to earn gold bars, boosting up or earning extra moves. In Blossom Blast there are no daily shovels, watering cans or changing flower colors.
I just received the $0.99 offer & when I tried to purchase it cited "connection issue" & I lost the chance to purchase! It is an in-game purchase that is infrequently offered. How can I get it back?!
Tyou hank
Hello @devoryf please see your previous post on this subject for an answer to your question.
https://share.google/fUlg0BPIwD5yhT8Se
