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payment is successful but the gold coin were not credited after logging out and in again
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Hi @madhukumar300 Welcome to the Community 🤗 We are all players like yourself and it's nice that you have joined us.
As we are all players like yourself, we are not able to deal with these kind of problems. As what you have purchased is missing from your game, you’ll need to contact Player Support directly through your game, so they can check your account:
You can do that by opening your game, then click on the Pink Cogwheel, top right of your map, then go to ⬇️
Account & Help → Help Center → choose the relevant topic → scroll down → Contact Us / Chat With Us.
Explain what has happened and attach the screenshot you have shown here. Good luck, hope you get it sorted.
Hi today (20.Aug. 2026), i purchased gold bars with 145 rupees for 50 bars. Bank stating amount jas been credited to google play account. Kindly refund my payment. I have attached reference screenshot of payment
Hi @Dipti_Jigar_Shah 😊
Thanks for reaching out, and I’m really sorry to hear about this, especially when the payment has already gone through.
For purchase-related issues like this, the best and fastest way to get help is to contact our Player Support team directly from the game. They can securely check your account and make sure everything is correctly credited.
Here’s how to reach them:
Once you message them, they’ll be able to look into your purchase and help you further.
Let me know if you need help finding the option 😊
