Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
March 2nd I had a problem login in. Using facebook and King site I start
again, but in a much lower level (672 instead of 7543!!) Ten years playing gone. King support only send standard texts; no real help:(
What can I do?
Hello @Jelle77 and Welcome to this King Community! I appreciate that you are long-term and dedicated player of Candy Crush Saga.
I am not a Facebook user, but there might be articles in our Help Center that provide information regarding your issue:
👉 How to retrieve my levels
👉 How to merge my Facebook and King accounts
Please reply if the issue is not resolved after following the advice from our Help Center.
Hello @Jelle77🤗 A Warm Welcome back to the King Community!
I am sorry to hear that you lost your game progress due to the glitch on Facebook!
When you said "King support only send standard texts", I am thinking that you are addressing the emails you received from the King Player Support team, right? If so, you will have send a reply to that automated message you received. Please provide as many details as you can along with the screenshots about the issue in your game! Then, a real agent will contact you and assist with the issue.
Please note that it will take about 72 hours for an agent to contact you after you send your reply.
Let us know if you have any other questions🍫🍫
New here? Sign in or create an account to join the fun.
Unable to purchase
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
