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purchase a gold pack for 500 gold today… please help ne
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Check your Apple email; that is if it’s different from your the email address you use in king. I emailed cashstarsupport@bhn.com and they were fast with a response. I did however find my gold bars🙏🏾
I think if you are playing via Apple it might be quickest to ask them for a refund for "purchases not received". To buy 500 gold bars that must have been quite a lot of money. I would suggest you try get a direct refund from the company that holds your payment method.
this happened to me as well, still waiting on the GOLD so i sent an email thru the King support contact us button
Good luck @dubeymoh
You will normally receive an automatic reply first. Wait 72 hours and then if you haven't had a response from a person by then reply to the automatic reply stating that you still have a problem and would like someone to contact you.
Make sure you reply above the line as stated by the automatic reply
thanks a lot
Sorry @dubeymoh but no one here can help you with purchasing issues as no one here works for King.
For help with your purchasing issue please contact King Player Support directly using the link below
https://share.google/MtPuY90y54eQEiIxK
