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Game Freezing

Hello, after I play one game it freezes on me. This is the second day. Please look into this.

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@Lissa5 please check your previous post on this subject for an answer to your question

https://share.google/as9vXBavZ3cpDUSyh

This is what happens after each game in star tournament. Please fix it has been 2 days this has been happening.

20260321_120645 (1).jpg

I can't even get it to play

Hello @Lissa5,

Sometimes an issue that a player experiences is related to their device rather than the game. So, we first suggest trying the following troubleshooting tips to maximize the chances of the game running more smoothly for you:

Internet: Ensure you have a strong and stable Internet connection.
Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
Cache: Clear your game cache. Do NOT clear your game data -- that is where your boosters are stored.
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

If these steps do not resolve your freezing problem, please view the following post for any updates:

https://community.king.com/en/candy-crush-saga/discussion/582777/recent-crashes-2-21-26-edited-by-cm-reported-to-the-studio

Accepted answers

All comments

Hello @Lissa5,

Sometimes an issue that a player experiences is related to their device rather than the game. So, we first suggest trying the following troubleshooting tips to maximize the chances of the game running more smoothly for you:

Internet: Ensure you have a strong and stable Internet connection.
Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
Cache: Clear your game cache. Do NOT clear your game data -- that is where your boosters are stored.
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

If these steps do not resolve your freezing problem, please view the following post for any updates:

https://community.king.com/en/candy-crush-saga/discussion/582777/recent-crashes-2-21-26-edited-by-cm-reported-to-the-studio

I can't even get it to play

This is what happens after each game in star tournament. Please fix it has been 2 days this has been happening.

20260321_120645 (1).jpg

@Lissa5 please check your previous post on this subject for an answer to your question

https://share.google/as9vXBavZ3cpDUSyh

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⚙️(Under Investigation) Can't claim reward for Weekly Contest due to error "Already claimed"
Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
25 May - Missing Rewards from Team Clash
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…